Kognitos
PagerDuty

Automate Incident Triage and Escalation End-to-End.

Reduce mean time to resolution by automating the first five minutes. Kognitos triages PagerDuty incidents, gathers diagnostic context, and escalates with everything the responder needs.

Request Demo View Documentation
English as Code

Describe It in English.
It Runs Deterministically.

Overview

When a PagerDuty incident fires, automatically gather logs, metrics, and recent deploy history, assess severity using predefined rules, attempt known remediations, and escalate unresolved incidents with a full context bundle.

Execution Steps

1

Capture Incident Details

  • Receive the PagerDuty incident via webhook with service, urgency, and description
  • Query monitoring systems for related metrics and recent error logs
2

Assess and Attempt Remediation

  • Match the incident signature against known issue patterns
  • If a match is found, execute the remediation runbook (restart service, clear cache, etc.)
3

Escalate with Context

  • If remediation fails or no match exists, escalate to the next responder tier
  • Attach the full diagnostic bundle — logs, metrics, timeline, and attempted actions
Use Cases

Enterprise
Use Cases

Auto-Remediation

Execute runbooks automatically for known incident types — restart services, scale infrastructure, or revert deployments without human intervention.

MTTR Reduction

Cut mean time to resolution by pre-gathering all diagnostic context before the on-call engineer even opens the incident.

Incident Analytics

Aggregate PagerDuty incident data weekly — identify repeat offenders, noisy services, and on-call burden distribution.

FAQs

Frequently asked
questions.

Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.

Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.

Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more

Explore More

Related
Integrations

Flock
Flock
BambooHR
BambooHR
Adobe Commerce
Adobe Commerce
Ramp
Ramp
ADP
ADP
Google Translate
Google Translate
Dropbox
Dropbox
Amazon Textract
Amazon Textract
View All Integrations →

Book a Personalized Demo

  • Reduce automation costs significantly
  • Build automation and manage exceptions in English
  • Rapid automation and innovation fueled by AI

Book a 30-Minute Use Case Discussion

Talk to an AI Automation Architect

Book a Demo