Global scale, local nuance, one automation spine.
This Fortune 50 food and beverage leader runs customer and employee workflows across more than two hundred countries. Even “simple” service operations became expensive when tickets arrived in multiple languages or rewards programs required humans to review millions of proof-of-purchase images for fraud.
Legacy ticket tooling leaned on a third-party service to interpret ServiceNow requests and manually route them—slow, costly, and hard to audit. Separately, the popular global rewards experience demanded manual review of up to two million receipts per year to keep promotions fair.
“You could use it for everything. If I stepped into an organization and said, we need automation, I want to gain productivity, … and I just want to get it done. Kognitos fits the bill for that perfectly because you can evolve the automation process in a decentralized way.”
- Increase speed and reduce the operating cost of global ticket management
- Shrink manual effort in high-volume receipt review without sacrificing control
- Route structured data to the correct department regardless of customer language
English as Code. Always-on, audit-ready automation.
Automating ServiceNow intake
Kognitos replaced the brittle manual triage loop with automation that runs continuously—24 hours a day, every day of the year. A custom endpoint updates ServiceNow ticket records the moment requests arrive so the right internal team owns the work immediately, regardless of whether the customer wrote in Spanish, Portuguese, English, or another supported language.
Because business users adapt the English-described playbooks per country, the organization keeps one automation spine while still honoring local regulatory and system differences—exactly the model that unlocked more than ninety thousand hours saved annually alongside multi-million-dollar cost avoidance.
Managing rewards submissions
The same governed platform streamlined proof-of-purchase workflows: faster handling times, lower fraud exposure, and a better participant experience—all while preserving the compliance rigor expected of a Fortune 50 operator.
