Multilingual Business Processes, Automated.
Break language barriers in your workflows. Kognitos uses Google Translate to localize content, translate customer communications, and support global operations.
Describe It in English.
It Runs Deterministically.
Overview
Detect the language of incoming customer messages; translate them into the support team's working language; route the translated ticket for handling and translate the response back before sending.
Execution Steps
Detect Source Language
- Receive incoming customer messages from email, chat, or support portal
- Use Google Translate language detection to identify the message language
Translate for Agent
- Translate the message into the support team's primary working language
- Preserve original formatting and attach the source text for reference
Translate Response and Send
- Once the agent drafts a reply, translate it back into the customer's detected language
- Send the translated response and log both language versions in the ticket history
Enterprise
Use Cases
Multilingual Support
Automatically translate inbound support tickets and outbound replies so agents can help customers in any language without bilingual staffing.
Content Localization
Translate marketing collateral, product documentation, and knowledge base articles into target languages and route for human review.
Global Onboarding
Translate onboarding documents and policy acknowledgments into new hires' native languages as part of the automated onboarding flow.
Frequently asked
questions.
Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.
Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.
Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more
