All Customer Stories

EOS debt collection wins
with Ableneo and Kognitos

Challenge

Court orders, receivables, and zero room for guesswork.

Even with mature infrastructure, EOS Group processes enormous volumes of structured and unstructured data originating from court orders and related enforcement packages. The business needed to modernize debt-collection operations while keeping extraction accuracy high enough to trust downstream receivables decisions.

Templated OCR and traditional RPA could not absorb the layout variance across jurisdictions—and any automation put in front of finance had to be defensible line by line to operations, audit, and compliance.

“Working with Ableneo to implement Kognitos’ automation solutions has been transformative for our unstructured document processing tasks. We’ve seen an impressive 98% success rate, allowing our team to focus on more strategic initiatives.”
Portrait of Martin Borský
Martin Borský CFO, EOS Group
EOS needed a solution that could:
  • Process both structured tables and unstructured legal narratives
  • Manage extraction, validation, and hand-offs without multiplying manual QC teams
  • Improve receivables management workflows with transparent audit evidence
Process diagram: extract and match court orders with payment data flows through automation to outcomes including significantly exceeded expectations, increased accuracy across the board, and streamlined EOS operations.
Solution

English as Code. Partner-led, production-proven.

Partnering with Ableneo

To accelerate delivery, EOS partnered with Ableneo—Slovakia’s pioneering IT consultancy for generative AI programs—and Kognitos to co-design governed automation that business and compliance stakeholders could follow line by line.

The joint team automated extraction of key facts from court orders and matched them with payment data so collectors could act faster with fewer swivel-chair steps. Success was defined up front: surpass a 60% straight-through accuracy threshold before declaring the model production-ready.

From a 60% target to 92% accuracy

The implemented solution cleared the production bar comfortably—reaching a 92% success rate on unstructured document processing—which gave finance leadership confidence to widen usage across additional receivables scenarios. Ableneo credited the partnership’s efficiency and reliability for helping EOS streamline operations faster than traditional IT-led automation programs typically allow.

Read the full case study Download the PDF for partner commentary, controls design, and accuracy methodology.
Download PDF

Frequently asked questions about the EOS Group (with Ableneo) story

EOS Group reached a 98% success rate on unstructured document processing using Kognitos, deployed in partnership with Ableneo. CFO Martin Borsky described the impact as 'transformative,' freeing the team to focus on strategic initiatives instead of manual data extraction.
Debt collection involves court filings, payment plans, settlement letters, and creditor statements in dozens of formats. Kognitos reads each document contextually using neurosymbolic comprehension, applies the collection policy in plain English, and executes the next step — payment posting, escalation, or settlement — deterministically.
Ableneo is a Kognitos implementation partner across Europe. They configured Kognitos for EOS Group's specific document types, regulatory environment, and downstream systems. Panvel Dvornak, Ableneo's Head of Consulting, has confirmed that the same approach scales across multiple European customers.
Yes. Kognitos has a global partner ecosystem including Wipro, Ableneo, and regional system integrators. Partner-led deployments are common in financial services, debt collection, and BPO contexts where local regulatory expertise matters. See the Partners page for the full ecosystem.

Ready to see results like EOS Group?

Book a demo and see how Kognitos can transform your operations.