Automate Incident Triage and Escalation End-to-End.
Reduce mean time to resolution by automating the first five minutes. Kognitos triages PagerDuty incidents, gathers diagnostic context, and escalates with everything the responder needs.
Describe It in English.
It Runs Deterministically.
Overview
When a PagerDuty incident fires, automatically gather logs, metrics, and recent deploy history, assess severity using predefined rules, attempt known remediations, and escalate unresolved incidents with a full context bundle.
Execution Steps
Capture Incident Details
- Receive the PagerDuty incident via webhook with service, urgency, and description
- Query monitoring systems for related metrics and recent error logs
Assess and Attempt Remediation
- Match the incident signature against known issue patterns
- If a match is found, execute the remediation runbook (restart service, clear cache, etc.)
Escalate with Context
- If remediation fails or no match exists, escalate to the next responder tier
- Attach the full diagnostic bundle, logs, metrics, timeline, and attempted actions
Enterprise
Use Cases
Auto-Remediation
Execute runbooks automatically for known incident types, restart services, scale infrastructure, or revert deployments without human intervention.
MTTR Reduction
Cut mean time to resolution by pre-gathering all diagnostic context before the on-call engineer even opens the incident.
Incident Analytics
Aggregate PagerDuty incident data weekly, identify repeat offenders, noisy services, and on-call burden distribution.
Frequently asked
questions.
Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.
Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.
Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more
Related
Integrations
PagerDuty automation questions.
What can I automate between Kognitos and PagerDuty?
Ticket triage and routing, incident enrichment from CMDB, change-approval orchestration, knowledge-base lookup, SLA escalation, and cross-tool ticket bridging to engineering systems. Kognitos reads from PagerDuty, applies the policy you wrote in plain English, and writes back deterministically with a full audit trail, no probabilistic LLM action.
How does Kognitos connect to PagerDuty?
Through PagerDuty's official API using scoped credentials (OAuth or API key, depending on which PagerDuty supports). Kognitos stores credentials in a managed secret store with rotation; permissions are limited to what your automation actually needs.
What events in PagerDuty can trigger a Kognitos automation?
Common triggers include ticket created or updated, approval requested, SLA breach imminent, or a scheduled cleanup. Kognitos supports both event-driven (webhook) and scheduled execution, and you can mix both inside a single automation.
Can business users build Kognitos + PagerDuty automations without code?
Yes. The Kognitos Builder Agent walks you through the process in conversation; you describe what you want in English (e.g., "every weeknight, reconcile PagerDuty records against the warehouse and email me anything that doesn't match") and Kognitos generates and runs the automation. No drag-and-drop, no Python, and no third-party iPaaS.
Is PagerDuty data safe with Kognitos?
Yes. Kognitos is SOC 2 Type II, HIPAA-attested, ISO 27001-certified, and GDPR-aligned. PagerDuty data is processed inside the customer tenant, encrypted in transit and at rest, never used to train upstream models, and every decision is captured in an immutable English-language audit log.
How do I get started with the Kognitos + PagerDuty integration?
Book a 30-minute demo. We'll help you connect PagerDuty, pick a real bottleneck from your team's backlog, and ship a working automation written in plain English in the first session, no procurement runway required.