Trusted AI for order-to-cash and AR workflows
Join Kognitos’ Trusted AI Order-to-Cash webinar to explore secure automation and enterprise trust.
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Session FAQ
Order-to-cash (O2C) is the end-to-end cycle from when a customer places an order to when payment is collected and applied. It spans order management, credit checks, fulfillment, invoicing, cash application, collections, and dispute resolution. Every step has a direct impact on revenue recognition, DSO, and customer satisfaction.
AI-powered automation on Kognitos interprets unstructured inputs such as purchase orders, remittance advices, and dispute emails using a language model, then enforces written business policy deterministically at each decision point. When a situation falls outside policy, the platform raises a plain-English exception for a human reviewer rather than guessing, so every edge case is handled with full audit lineage.
Cash application is the process of matching incoming payments to open invoices in your AR ledger. Manual cash application is slow, error-prone, and creates unapplied cash that distorts your balance sheet. Automating it with AI removes the manual matching effort, accelerates lockbox processing, and ensures remittance data from any format is applied correctly and immediately.
DSO falls when invoices go out faster, collections follow up sooner, and disputes are resolved in days rather than weeks. AI agents in Kognitos can generate and send invoices the moment an order ships, trigger collection sequences on schedule, and route disputes to the right team with all relevant documents already attached. The compound effect is a shorter cash conversion cycle and improved working capital.
Kognitos agents read remittance files, bank statements, and customer payment portals, then match receipts to open invoices across ERPs including Oracle, SAP, and NetSuite. Variances are surfaced in plain English with the relevant invoice and payment details so the AR team resolves discrepancies quickly. The same process runs continuously, not just at month end, so the AR sub-ledger stays clean throughout the period.
Kognitos is a neurosymbolic automation platform that sits on top of your existing ERP and billing systems without requiring migration or replacement. It automates the document-heavy, judgment-intensive steps across O2C, from reading inbound POs to applying cash and flagging deductions, while maintaining a deterministic audit trail for every decision. Finance teams at companies like Green Dot have used Kognitos to run O2C workflows end-to-end in plain English with five times faster exception resolution.