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Binny Gill and Peter Cook on Kognitos HAL — the Hyperautomation Lifecycle platform that brings agentic process automation under one roof.
About this webinar
A 51-minute Kognitos webinar introducing the Hyperautomation Lifecycle (HAL) platform — Kognitos's approach to bringing agentic process automation under a single lifecycle for design, execution, exception handling, and continuous learning.
Speakers
- Binny Gill — founder and CEO of Kognitos. Three decades in software automation.
- Peter Cook — lead of the Kognitos customer experience team. Background in business process management since the early 2000s, then RPA leadership at Fortune 20 scale and attended automation across multiple platforms.
From RPA to APA — the structural shift
- RPA was always brittle: anything that deviates from the programmed path crashes the bot. That's not unique to RPA — it's a general property of programming when the programmer didn't anticipate the situation.
- Agentic Process Automation (APA): business users hand the computer a natural-language SOP — “process invoices like this” or “onboard new customers like this” — and the computer follows it diligently, the way a new intern would.
- The 10x use-case expansion: APA covers everything RPA could automate plus about 10x more. The previously inaccessible workflows — long, document-heavy, full of edge cases — are exactly where APA shines.
What HAL adds on top of APA
- Faster deploy timelines: you don't have to enumerate every edge case up front. The AI handles edge cases creatively, with permission.
- Lower maintenance cost: the system learns on the job the way a new employee does — you don't need a developer to ship a patch every time a document format changes.
- One lifecycle: design, exception handling, learning capture, and execution all live under HAL, instead of being split across an RPA tool, an IDP tool, an LLM provider, and a workflow engine.
Peter Cook's perspective
Peter contrasts what's possible on Kognitos with what he saw across early-2000s BPM, healthcare claims automation, and RPA at Fortune 20 scale: APA enables use cases that were simply not viable before — long workflows with too many edge cases for an RPA developer to economically support, but well within reach for an AI that handles the long tail by default.
Questions answered in this video
What is Kognitos HAL and how is it different from RPA?
HAL stands for Hyperautomation Lifecycle — Kognitos's platform for agentic process automation (APA). The fundamental difference from RPA is that APA accepts a natural-language SOP, executes it the way a new intern would (creatively, but with permission), and learns on the job. RPA executes deterministic scripts and crashes on anything outside the programmed path.
Why does Binny call agentic process automation a 10x expansion of automation use cases?
Because APA covers everything RPA could automate plus the workflows that were always out of reach — long, document-heavy, edge-case-rich processes. RPA couldn't economically support those because every edge case required developer time. APA handles edge cases creatively by default.
What's Peter Cook's customer-experience perspective on HAL?
Peter spent the early 2000s on BPM, then healthcare claims automation and RPA leadership at Fortune 20 scale. He says HAL lets him deliver results “just never before possible” — long, dynamic workflows that no prior tooling could economically support.
How does HAL reduce maintenance cost compared to RPA?
Because the system is smart like a new intern, not a deterministic script. When a document layout changes or a new edge case appears, the platform asks the business user how to handle it in plain English and learns the answer. There's no developer ticket for every variation.
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