Conversational AI Backed by Real Workflows.
Connect Amazon Lex bots to backend business processes so every customer conversation drives a deterministic outcome.
Describe It in English.
It Runs Deterministically.
Overview
Receive intents and slot data from Amazon Lex sessions; execute the corresponding business workflow in backend systems; return structured results to the bot for a seamless customer reply.
Execution Steps
Receive Intent and Slots
- Accept the resolved intent name and extracted slot values from an Amazon Lex session
- Validate that all required slots are filled and within acceptable value ranges
Execute Backend Workflow
- Route the intent to the appropriate backend process such as order lookup, appointment booking, or account update
- Pull the required data from the source system and perform the requested action
Return Result to Bot
- Format the workflow outcome into the response structure Amazon Lex expects
- Include follow-up prompts or session attributes for multi-turn conversations
Enterprise
Use Cases
Order Status Chatbot
Let customers ask an Amazon Lex bot for real-time order status and receive answers pulled live from the fulfillment system.
Appointment Scheduling Bot
Enable Amazon Lex to book, reschedule, or cancel appointments by connecting it to the calendar and CRM backend.
IT Helpdesk Virtual Agent
Resolve password resets, access requests, and ticket status checks through an Amazon Lex bot connected to ITSM systems.
Frequently asked
questions.
Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.
Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.
Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more
Related
Integrations
Amazon Lex automation questions.
What can I automate between Kognitos and Amazon Lex?
File processing, document and image extraction, dataset assembly, post-extraction validation, and writing structured results into your downstream system. Kognitos reads from Amazon Lex, applies the policy you wrote in plain English, and writes back deterministically with a full audit trail, no probabilistic LLM action.
How does Kognitos connect to Amazon Lex?
Through Amazon Lex's official API using scoped credentials (OAuth or API key, depending on which Amazon Lex supports). Kognitos stores credentials in a managed secret store with rotation; permissions are limited to what your automation actually needs.
What events in Amazon Lex can trigger a Kognitos automation?
Common triggers include a file dropped, a queue message, a webhook from an upstream system, or a scheduled batch. Kognitos supports both event-driven (webhook) and scheduled execution, and you can mix both inside a single automation.
Can business users build Kognitos + Amazon Lex automations without code?
Yes. The Kognitos Builder Agent walks you through the process in conversation; you describe what you want in English (e.g., "every weeknight, reconcile Amazon Lex records against the warehouse and email me anything that doesn't match") and Kognitos generates and runs the automation. No drag-and-drop, no Python, and no third-party iPaaS.
Is Amazon Lex data safe with Kognitos?
Yes. Kognitos is SOC 2 Type II, HIPAA-attested, ISO 27001-certified, and GDPR-aligned. Amazon Lex data is processed inside the customer tenant, encrypted in transit and at rest, never used to train upstream models, and every decision is captured in an immutable English-language audit log.
How do I get started with the Kognitos + Amazon Lex integration?
Book a 30-minute demo. We'll help you connect Amazon Lex, pick a real bottleneck from your team's backlog, and ship a working automation written in plain English in the first session, no procurement runway required.