Issue Tracking That Works While You Sleep.
Automate ticket triage, SLA enforcement, and cross-project reporting in Jira with deterministic AI your engineering team controls.
Describe It in English.
It Runs Deterministically.
Overview
Watch Jira projects for new and updated issues; apply triage rules for priority, assignment, and labeling; enforce SLA timers and escalate breaches automatically.
Execution Steps
Triage New Issues
- Detect new Jira issues and classify them by component, severity, and affected customer tier
- Auto-assign the issue to the correct team and set priority based on triage rules
Enforce SLA Timers
- Track time-to-first-response and time-to-resolution against the SLA policy for each priority level
- Escalate to the team lead when an issue is within 20% of its SLA breach window
Report and Trend
- Aggregate Jira metrics like cycle time, throughput, and bug escape rate weekly
- Distribute a sprint health report to engineering leadership with trend charts and outlier flags
Enterprise
Use Cases
Intelligent Ticket Triage
Auto-classify, prioritize, and assign incoming Jira tickets based on component, customer tier, and historical resolution patterns.
SLA Breach Prevention
Monitor Jira SLA clocks and escalate issues to the team lead before a breach occurs — not after.
Sprint Velocity Reporting
Pull Jira sprint data automatically to generate velocity charts, carry-over analysis, and delivery confidence scores for stakeholders.
Frequently asked
questions.
Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.
Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.
Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more
