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Kognitos enables global food and beverage leader to reduce costs by over $1M annually

  • Sep 28, 2023

Kognitos enables global food and beverage leader to reduce costs by over $1M annually

10,000+

Beverages

North America

  • Document processing

  • Document extraction

Our Client, one of the world's largest Multinational Food and Beverage Companies, with its products sold in 200+ countries, reduced their BPO spend by 70%.

Kognitos enables global food and beverage leader to reduce costs by over $1M annually

About the Customer

This customer is one of the world’s largest multinational food and beverage companies, with its products sold in 200+ countries, 250+ production facilities, and over 280,000 employees.

 

 

The Challenge

The customer was driven to reduce costs and improve customer experience. A third-party was utilized to interpret and manually assign ServiceNow tickets to various internal departments. Tickets received may be written in Spanish, Portuguese, or English.

 

 

The Solution

Kognitos leveraged GPT to consume, interpret, & assign ServiceNow tickets to the appropriate department. This process runs around the clock, 365 days a year. The Kognitos platform was able to seamlessly utilize a custom endpoint to update ticket data.

 

 

 

The Result

The customer was able to completely eliminate use of the third-party, resulting in cost savings of over $1M annually. In addition to this, customer experience also improved as service requests were now being assigned to the appropriate group upon receipt regardless of the day and time of the year.

 

 

Furthermore, the platform gave the client the ability to scale to 2 million receipts a year.

 

The Numbers:

  • $1,000,000+ annual savings
  • 100% ticket assignment in <30 minutes
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    10,000+

    Beverages

    North America

    • Document processing

    • Document extraction

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