ISG Research ranked Kognitos the #1 overall provider in its 2026 Buyers Guide for Automation and Orchestration Emerging Providers, awarded us Exemplary Provider status, and named us a Leader across every dimension they evaluated. Here’s what that means for anyone evaluating automation platforms right now.
SAN JOSE, Calif., March 24, 2026 – Today we’re proud to share that ISG Research has named Kognitos an Exemplary Provider and ranked us #1 overall in the 2026 ISG Buyers Guide™ for Automation and Orchestration Emerging Providers.
Out of ten evaluated vendors, only three earned Exemplary status. Kognitos was one of them, and the only one to lead in every single category ISG scored: Overall, Platform, Product Experience, Capability, and Customer Experience.
This isn’t a participation ribbon. ISG Buyers Guides are the document procurement teams print out, redline, and bring into vendor short-list meetings. Being ranked #1 by ISG means buyers evaluating this category are about to read our name first.
We don’t usually quote ourselves on scorecards. But on a Buyers Guide page, the data is the point:
For the buyers who already know our story, none of this will be a surprise. For everyone else, it’s a useful shortcut: when an independent analyst evaluates Kognitos against nine peers across capability, platform, product, and customer journey, we come out on top.
A 78.3% in Customer Experience is the line item we’d circle if we had a red pen.
Most automation platforms sell themselves on capability: features, connectors, model benchmarks. We’ve never believed capability alone closes the gap between an automation pilot and an automation that runs payroll on the 5th. What closes that gap is whether the people who own the process can actually use the platform without filing a ticket.
That’s the bet behind English as code. That’s why our Resolution Agent explains what went wrong in plain English instead of a stack trace. That’s why our Builder Agent compiles a finance lead’s words into governed, auditable execution without a developer in the loop.
ISG’s Customer Experience score is the closest thing we have to an outside audit on whether that bet is paying off. 78.3% says it is.
“Most companies are discovering that scaling AI is far harder than experimenting with it. They’re dealing with brittle automations, unpredictable outputs, and systems that are difficult to maintain or govern. What we’re doing with Kognitos is fundamentally different. By enabling automation in plain English and grounding it in deterministic logic, we give businesses something they can actually trust and operate at scale. This recognition from ISG Research reflects that shift from experimentation to real, production-ready automation.”
Binny Gill, CEO and Co-founder, Kognitos
ISG’s Buyers Guide isn’t a vibe check. It’s a structured, multi-month evaluation built on:
The 10 vendors evaluated alongside us: AuraQuantic, AutomationEdge, Fisent, Gumloop, ITyX, Kanverse.ai, Nanonets, Neutrinos, and Worksoft. A field worth taking seriously, and a result we don’t take for granted.
Two groups deserve direct credit for this ranking.
Our customers. ISG’s Customer Experience score isn’t earned in a sales cycle. It’s earned over hundreds of conversations with the teams who run Kognitos every day: the finance leads at JBI Interiors, the supply chain operators at Century, the AP team at our Fortune 50 F&B partner, the engineers at TTX, and dozens more we work alongside but can’t name here. Thank you for trusting us with the processes your business actually runs on.
Our team. Engineers, solutions architects, customer success leaders, and product builders who treat every customer call like the only one that matters. This score is yours.
The ISG ranking sits alongside theCUBEd Most Innovative AI Product 2026, the Gartner Hype Cycle for AI in Finance, HFS Hot Tech Vendor, MIT Sloan’s Innovation recognition, and Ventana’s Digital Innovation Award. Five different analyst houses, evaluating five different questions, arriving at the same answer: deterministic, governed, English-as-code automation isn’t a thesis anymore. It’s the category-defining approach to enterprise AI.
If you’re evaluating automation platforms in 2026, the ISG report is the most useful 60 minutes of reading you’ll do this quarter. We’ve made the full report available below.
Download the full 2026 ISG Buyers Guide →Book a Demo →Or try it free →
