← All Use Cases

Freight Claim Evidence Package Automation

Logistics Legal Use Case

An AI agent that automates the assembly of comprehensive evidence packages required to file freight claims against carriers for lost, damaged, or short-shipped goods. The agent gathers all necessary documentation, populates the carrier's claim form, and creates a ready-to-submit package, improving claim accuracy and speeding up recovery time.

Book a Demo Try for Free

Process Details

Inputs

  • A claim trigger event (e.g, damage report, POD with exceptions)
  • Carrier claim form templates

Outputs

  • A complete, standardized evidence package for each freight claim
  • An accurately pre-populated carrier claim form

Systems

Describe it in English.
It runs deterministically.

This use case solution follows these general steps at a high level.

  • 01
    The process is triggered by an event logged in an operational system, such as a customer complaint, a warehouse receiving report noting damage, or a signed Proof of Delivery (POD) with exceptions (e.g., "3 cartons damaged," "short 1 pallet").
  • 02
    Identifies the key reference number from the trigger event (e.g., PRO number, Tracking number, PO number, BOL number)
  • 03

    Using the reference number, queries internal systems to retrieve all relevant documents for the specific shipment.

    1. Transportation Management System (TMS): Pulls the original Bill of Lading (BOL), the rate confirmation showing agreed terms, and shipment tracking history.
    2. ERP/Order Management System (OMS): Retrieves the commercial invoice to establish the value of the goods lost or damaged.
    3. Warehouse Management System (WMS): Gathers any photos of the damage taken at the receiving dock, goods receipt inspection reports, and packing lists.
    4. Carrier Portals or Document Systems: Downloads the signed Proof of Delivery (POD) which is critical for showing that damage or shortage was noted upon receipt.
  • 04
    Collates all retrieved documents into a single, standardized, and chronologically ordered digital claim package
  • 05
    Extracts the necessary information (e.g., dates, addresses, item values, tracking numbers) from the collected documents and uses it to automatically populate the carrier's standard claim form (often a PDF or a web portal form).

Explore More Use Cases

Healthcare - Legal

Automate BAA Lifecycle and Compliance Management

Automate BAA review, management and HIPAA compliance monitoring to reduce errors, boost efficiency and ensure complete transparency with Kognitos.

View Use Case→
Logistics - Operations

Bill of Lading Verification and Audit Automation

Automate the auditing and verification of Bills of Lading (BOLs) with Kognitos and ensure compliance and accuracy in shipping processes.

View Use Case→
Logistics - Operations

Automate Carrier Selection and Booking Execution

Automate carrier evaluation and simplify booking execution with Kognitos, optimizing logistics workflows for cost-effective deliveries.

View Use Case→

Frequently Asked Questions

The agent works from a predefined, customizable "evidence checklist" for each claim type. It knows that a damage claim requires a BOL, a commercial invoice, a signed POD with damage notations, and photographic evidence. It will systematically hunt for each required item on its list. By following this standardized checklist every time, it ensures a level of completeness and consistency.
A standard implementation is a structured project that typically takes 4-6 weeks. The process involves:
Discovery: Mapping your key systems (TMS, ERP, WMS) and identifying where each piece of claim evidence resides.
Configuration: Setting up the secure connections to your systems.
Customization: Defining the evidence checklists for your primary claim types (damage, shortage, etc.).
Testing: Running the agent on a set of recent claims to validate its accuracy and completeness.
Go-Live: Activating the agent to begin processing claims automatically.
You can maintain a separate "evidence checklist" and set of rules for each major carrier. For example, if one carrier requires an additional specific form, the agent can be instructed to include that form only when filing a claim against that particular carrier. This ensures you meet the unique requirements of each of your shipping partners.

Ready to Automate this Process?

See how Kognitos handles freight claim evidence package automation with zero hallucination.

Schedule a demo