This service case management app was built on Kognitos in hours. Five automations — STP evaluation, missing info check, SLA monitoring, summary generation, and approval briefs — all governed by English-as-Code rules your team controls.
Proven architecture. No hallucinations. Business logic audited and protected from code churn. Click any case to run STP evaluation, check for missing info, or generate an approval brief.
Handles the full service case lifecycle — from intake and STP evaluation through exception resolution and approval. Each automation is a real Kognitos run you can inspect.
This app was built in hours on the Kognitos platform. Five automations — STP evaluation, missing info check, SLA check, summary generation, and approval brief — all written in plain English. A business analyst can change the $100K wire threshold and publish immediately. No developer needed.
Build YoursApprove, escalate, or hold — with confidence scores and reasoning.
Flags missing fields and drafts customer outreach automatically.
Tracks deadlines and escalates before SLAs are breached.
Risk level, key findings, and recommended next steps — instantly.
Approval recommendation with risk score and expandable evidence packet.
“How many cases are in processing?” — just ask.
Agentic case lifecycle handling uses autonomous AI agents to manage service cases end-to-end — from intake and STP evaluation through exception resolution and approval. Each agent evaluates data, makes decisions, and escalates to humans only when needed, all governed by deterministic English-as-Code rules. The result: 90%+ straight-through processing with a full audit trail on every decision.
Straight-through processing evaluation automatically assesses each case against your business rules — amount thresholds, compliance checks, data completeness. The AI agent returns an approve, escalate, or hold decision with confidence scores and reasoning, linking to the actual Kognitos automation run. Same automation, different data, different outcome — deterministic and inspectable every time.
The AI agent detects missing fields — SWIFT codes, account numbers, beneficiary data — flags the exception with specifics, drafts a customer outreach email, and pauses the case. Once a human provides the missing information and resolves the exception, the case continues automatically. No dropped balls, no manual follow-up tracking.
Yes. English-as-Code means the rules are written in plain English and are the actual executable code. A business analyst can open the Kognitos workspace, read the Wire STP Evaluation automation, change the $100K threshold to $50K, and publish immediately — no developer, no deployment pipeline, no waiting.