Podcasts/ The Logic of AI Magic/ Episode 5
The Logic of AI Magic · Episode 5

When Operations Meet Intelligence: The Future of Freight

Binny Gill talks with Paul Plunkett, Managing Director at Get Freighted, about how AI is reshaping global logistics and freight operations, from shipment visibility to operational efficiency. Where automation delivers real value, where complexity still wins, and how to build supply chain systems that are intelligent and dependable.

Host
Binny Gill
Founder & CEO, Kognitos
Guest
Paul Plunkett
Managing Director, Get Freighted

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About this episode

Logistics is one of the most complex, real-world systems on the planet. Binny and Paul cut through the hype to talk about where AI has actually made a measurable difference inside freight operations, and where it’s just added noise.

They get into the principles, not the tools, that should guide modernization decisions, where human expertise still drives outcomes, and what the next two years of AI in logistics will look like for operators who depend on the system working every single day.

What this episode covers

  • Where AI actually makes a measurable difference in logistics versus where it just adds noise
  • The principles, not tools, that should guide supply-chain technology decisions
  • Where human expertise still wins, even as automation improves
  • What changes in freight when intelligence and operations finally line up

About the guest

Guest

Paul Plunkett, Managing Director, Get Freighted

Paul is a seasoned logistics and supply chain professional and Managing Director of Get Freighted, a Melbourne-based freight and logistics specialist that provides international and interstate courier and freight forwarding services, including air freight and wine shipping, with an emphasis on personalised customer care and reliable delivery.

Common questions about this episode

What is this episode of The Logic of AI Magic about?

Episode 5 of The Logic of AI Magic. Binny Gill talks with Paul Plunkett, founder and CEO of Get Freighted, about what changes when AI moves from spreadsheets and dashboards into the operational heart of freight and logistics, booking, tracking, exception handling, and customer service.

Who is Paul Plunkett?

Paul Plunkett is Founder & CEO at Get Freighted. Paul Plunkett joins Binny Gill, founder and CEO of Kognitos, on episode 5 of The Logic of AI Magic.

What's the main takeaway from this episode?

How operations teams move from AI as a reporting layer to AI as a system of action across freight and logistics workflows, and why deterministic execution is non-negotiable when goods are moving.

Where can I listen to or watch this episode?

You can watch this episode directly on this page or on YouTube at https://www.youtube.com/watch?v=Ri-Z_SlWduw, and listen on Spotify at https://open.spotify.com/show/5NmKIJu7iEuMv1pdkMkBVn (search for The Logic of AI Magic).

What does Agentic AI mean for freight and logistics?

Episode 5 covers how Agentic AI is transforming freight operations, moving teams from AI as a reporting layer to AI as a system of action that books, communicates, and reconciles. Paul Plunkett shares how Get Freighted uses governed agentic AI for high-volume freight workflows where reliability is non-negotiable.

Where does AI actually move the needle in logistics?

Paul Plunkett separates the AI hype from where AI genuinely changes freight economics: predictive load matching, automated documentation, exception handling, and real-time disruption response. The episode breaks down which workflows benefit from agentic AI and which still require human judgment.

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Common questions about this episode

What is the "When Operations Meet Intelligence: The Future of Freight, with Paul Plunkett" episode about?

"When Operations Meet Intelligence: The Future of Freight, with Paul Plunkett" is an episode of The Logic of AI Magic. Paul Plunkett, Managing Director at Get Freighted, joins Binny Gill on The Logic of AI Magic to talk about where AI actually moves the needle in freight, and where human expertise still wins. Host Binny Gill talks with Paul Plunkett about how the ideas apply in real enterprise work.

Who is the guest on this episode of The Logic of AI Magic?

Paul Plunkett joins host Binny Gill for this conversation. You can hear Paul Plunkett's practical perspective on the topic and the lessons learned from running it inside a real organization.

What are the key takeaways from this episode?

Key takeaways from this episode: (1) Where AI actually makes a measurable difference in logistics versus where it just adds noise. (2) The principles, not tools, that should guide supply-chain technology decisions. (3) Where human expertise still wins, even as automation improves. (4) What changes in freight when intelligence and operations finally line up.

Who should listen to this episode of The Logic of AI Magic?

CIOs, CFOs, COOs, heads of operations, AI/ML leaders, automation CoE leads, and any function owner whose team is being asked to "do something with AI." The episode is short on hype, long on what enterprises actually have to get right before AI delivers durable value.

Where can I listen to "When Operations Meet Intelligence: The Future of Freight, with Paul Plunkett" and other The Logic of AI Magic episodes?

You can listen on Apple Podcasts, Spotify, and YouTube, or stream every episode on the The Logic of AI Magic page at kognitos.com/podcast/. New episodes are announced on Kognitos's LinkedIn.

How does The Logic of AI Magic relate to Kognitos and enterprise AI automation?

The Logic of AI Magic is a Kognitos production. Kognitos builds the governed AI platform that runs business processes from plain English, with deterministic execution, zero hallucination, and audit-ready logs. The podcast extends that thesis: every episode examines what it actually takes for AI to leave the demo and run in the real world.