When Operations Meet Intelligence: The Future of Freight
Binny Gill talks with Paul Plunkett, Managing Director at Get Freighted, about how AI is reshaping global logistics and freight operations — from shipment visibility to operational efficiency. Where automation delivers real value, where complexity still wins, and how to build supply chain systems that are intelligent and dependable.
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About this episode
Logistics is one of the most complex, real-world systems on the planet. Binny and Paul cut through the hype to talk about where AI has actually made a measurable difference inside freight operations, and where it’s just added noise.
They get into the principles — not the tools — that should guide modernization decisions, where human expertise still drives outcomes, and what the next two years of AI in logistics will look like for operators who depend on the system working every single day.
What this episode covers
- Where AI actually makes a measurable difference in logistics versus where it just adds noise
- The principles — not tools — that should guide supply-chain technology decisions
- Where human expertise still wins, even as automation improves
- What changes in freight when intelligence and operations finally line up
About the guest
Paul Plunkett — Managing Director, Get Freighted
Paul is a seasoned logistics and supply chain professional and Managing Director of Get Freighted, a Melbourne-based freight and logistics specialist that provides international and interstate courier and freight forwarding services — including air freight and wine shipping — with an emphasis on personalised customer care and reliable delivery.
Common questions about this episode
What is this episode of The Logic of AI Magic about?
Episode 5 of The Logic of AI Magic. Binny Gill talks with Paul Plunkett, founder and CEO of Get Freighted, about what changes when AI moves from spreadsheets and dashboards into the operational heart of freight and logistics — booking, tracking, exception handling, and customer service.
Who is Paul Plunkett?
Paul Plunkett is Founder & CEO at Get Freighted. Paul Plunkett joins Binny Gill, founder and CEO of Kognitos, on episode 5 of The Logic of AI Magic.
What's the main takeaway from this episode?
How operations teams move from AI as a reporting layer to AI as a system of action across freight and logistics workflows, and why deterministic execution is non-negotiable when goods are moving.
Where can I listen to or watch this episode?
You can watch this episode directly on this page or on YouTube at https://www.youtube.com/watch?v=Ri-Z_SlWduw, and listen on Spotify at https://open.spotify.com/show/5NmKIJu7iEuMv1pdkMkBVn (search for The Logic of AI Magic).
What does Agentic AI mean for freight and logistics?
Episode 5 covers how Agentic AI is transforming freight operations — moving teams from AI as a reporting layer to AI as a system of action that books, communicates, and reconciles. Paul Plunkett shares how Get Freighted uses governed agentic AI for high-volume freight workflows where reliability is non-negotiable.
Where does AI actually move the needle in logistics?
Paul Plunkett separates the AI hype from where AI genuinely changes freight economics: predictive load matching, automated documentation, exception handling, and real-time disruption response. The episode breaks down which workflows benefit from agentic AI and which still require human judgment.