Resolve IT Tickets Before They Reach a Human.
ServiceNow manages your IT workflows. Kognitos makes them self-healing, auto-categorizing tickets, running diagnostic playbooks, and resolving L1 issues without analyst intervention.
Describe It in English.
It Runs Deterministically.
Overview
Classify incoming ServiceNow incidents using AI, run automated diagnostics for common categories (password resets, VPN issues, access requests), resolve what can be resolved, and route the rest with full context.
Execution Steps
Classify Incoming Ticket
- Parse the incident description to identify the category, affected CI, and urgency
- Match against known issue patterns using keyword and semantic analysis
Run Diagnostic Playbook
- For password resets: verify identity and trigger the reset workflow automatically
- For access requests: validate approval chain and provision access if pre-approved
Resolve or Route
- Close the ticket with resolution notes if the playbook succeeded
- If manual intervention is needed, assign to the correct resolver group with diagnostics attached
Enterprise
Use Cases
L1 Auto-Resolution
Resolve common IT tickets, password resets, VPN troubleshooting, software access, automatically without human analysts.
Change Request Automation
Validate ServiceNow change requests against policy, check for conflicts in the change calendar, and auto-approve standard changes.
CMDB Hygiene
Continuously reconcile the ServiceNow CMDB against actual infrastructure state and auto-create correction tickets for drift.
Frequently asked
questions.
Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.
Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.
Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more
Related
Integrations
ServiceNow automation questions.
What can I automate between Kognitos and ServiceNow?
Ticket triage and routing, incident enrichment from CMDB, change-approval orchestration, knowledge-base lookup, SLA escalation, and cross-tool ticket bridging to engineering systems. Kognitos reads from ServiceNow, applies the policy you wrote in plain English, and writes back deterministically with a full audit trail, no probabilistic LLM action.
How does Kognitos connect to ServiceNow?
Through ServiceNow's official API using scoped credentials (OAuth or API key, depending on which ServiceNow supports). Kognitos stores credentials in a managed secret store with rotation; permissions are limited to what your automation actually needs.
What events in ServiceNow can trigger a Kognitos automation?
Common triggers include ticket created or updated, approval requested, SLA breach imminent, or a scheduled cleanup. Kognitos supports both event-driven (webhook) and scheduled execution, and you can mix both inside a single automation.
Can business users build Kognitos + ServiceNow automations without code?
Yes. The Kognitos Builder Agent walks you through the process in conversation; you describe what you want in English (e.g., "every weeknight, reconcile ServiceNow records against the warehouse and email me anything that doesn't match") and Kognitos generates and runs the automation. No drag-and-drop, no Python, and no third-party iPaaS.
Is ServiceNow data safe with Kognitos?
Yes. Kognitos is SOC 2 Type II, HIPAA-attested, ISO 27001-certified, and GDPR-aligned. ServiceNow data is processed inside the customer tenant, encrypted in transit and at rest, never used to train upstream models, and every decision is captured in an immutable English-language audit log.
How do I get started with the Kognitos + ServiceNow integration?
Book a 30-minute demo. We'll help you connect ServiceNow, pick a real bottleneck from your team's backlog, and ship a working automation written in plain English in the first session, no procurement runway required.