Videos
How JBI Interiors Transformed Operations with AI-Powered Automation
JBI Interiors CEO Scott Mallory explains how Kognitos eliminated 3,300+ hours of manual date-change work — and made room for higher-value problem solving.
About this customer video
Scott Mallory, President and CEO of JBI Interiors — an architectural millwork, seating, and decor company — explains how Kognitos changed the day-to-day at JBI and the leadership case for AI-powered automation.
The numbers Mallory cites
- 40,000+ ship-date, on-site-date, and manufacturing-date changes per year.
- ~4-5 minutes of manual work per change (open the system, update the date, send an email).
- ~3,300 hours per year of effort — the time Kognitos eliminated for JBI in a single use case.
What Mallory says made the difference
- The implementation team understood the human element: change psychology mattered as much as the technology. Kognitos coached JBI's people through the transition.
- Process mapping first: JBI's managers mapped their workflows in detail, and the Kognitos team pointed out where the process itself could be improved before automating.
- English to define the work: JBI managers can describe what they want in a couple of sentences and Kognitos produces the English program that does it.
- Capacity for higher-value work: the freed-up hours let JBI staff focus on harder problems and accelerate growth without adding headcount.
The endorsement
Mallory says he would “absolutely” recommend Kognitos to other companies — and has done so. JBI Interiors is featured in more depth in the Kognitos customer case studies.
Questions answered in this video
Who is the speaker and what does JBI Interiors do?
Scott Mallory, President and CEO. JBI Interiors is an architectural millwork, seating, and decor company that operates on tight project timelines as the last trade in to many projects.
What process did JBI automate first with Kognitos?
Date changes — ship dates, on-site dates, and manufacturing dates. JBI processes 40,000+ such changes per year, each taking ~4-5 minutes manually.
How much manual work did Kognitos eliminate?
Roughly 3,300 hours of manual work per year just from the date-change use case — calculated as 40,000+ changes × 4-5 minutes each.
What did the JBI CEO highlight as a differentiator with Kognitos?
The Kognitos implementation team's understanding of the human side of AI adoption, their willingness to map processes in detail with JBI managers, and their willingness to suggest process improvements before automating — not just paving over inefficiency.