Every Zendesk ticket is a customer waiting. Kognitos auto-categorizes, routes, and enriches tickets so agents focus on resolution instead of triage — and repeat issues get handled without human intervention.
Classify incoming Zendesk tickets by intent and urgency; enrich with customer account data; route to the right agent group; auto-resolve known issues with templated responses and close the loop.
Automatically categorize and route Zendesk tickets to the right team — billing to finance, bugs to engineering, how-tos to support.
Monitor Zendesk ticket age against SLA thresholds and escalate at-risk tickets to team leads before a breach occurs.
Generate weekly Zendesk reports — resolution time, first-response time, CSAT by category, and top repeat issues — without manual data pulls.
Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.
Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.
Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more
