Customer Support Automation That Scales.
Resolve tickets faster by automating triage, escalation, and customer communication in Freshworks — all defined in plain English.
Resolve tickets faster by automating triage, escalation, and customer communication in Freshworks — all defined in plain English.
Ingest new Freshworks support tickets; classify by priority using sentiment and keyword analysis; route to the right agent group and send the customer an acknowledgment with an estimated response time.
Monitor Freshworks tickets approaching SLA deadlines and auto-escalate to the team lead before a breach occurs.
Route incoming Freshworks tickets to the agent with the right skill set and lowest current workload — not just round-robin.
Aggregate ticket volume, sentiment, and resolution times from Freshworks to calculate a customer health score and flag at-risk accounts.
Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.
Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.
Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more
