Kognitos + Amazon Lex

English as Code

Describe It in English.
It Runs Deterministically.

Overview

Receive intents and slot data from Amazon Lex sessions; execute the corresponding business workflow in backend systems; return structured results to the bot for a seamless customer reply.

Execution Steps

1

Receive Intent and Slots

Accept the resolved intent name and extracted slot values from an Amazon Lex session
Validate that all required slots are filled and within acceptable value ranges

2

Execute Backend Workflow

Route the intent to the appropriate backend process such as order lookup, appointment booking, or account update
Pull the required data from the source system and perform the requested action

3

Return Result to Bot

Format the workflow outcome into the response structure Amazon Lex expects
Include follow-up prompts or session attributes for multi-turn conversations

Use Cases

Enterprise
Use Cases

Order Status Chatbot

Let customers ask an Amazon Lex bot for real-time order status and receive answers pulled live from the fulfillment system.

Appointment Scheduling Bot

Enable Amazon Lex to book, reschedule, or cancel appointments by connecting it to the calendar and CRM backend.

IT Helpdesk Virtual Agent

Resolve password resets, access requests, and ticket status checks through an Amazon Lex bot connected to ITSM systems.

FAQs

Frequently asked
questions.

Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.

Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.

Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more

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