10,000+
Beverages
North America
Document processing
Document extraction
Our Client, one of the world's largest Multinational Food and Beverage Companies, with its products sold in 200+ countries, reduced their BPO spend by 70%.
This customer is one of the world’s largest multinational food and beverage companies, with its products sold in 200+ countries, 250+ production facilities, and over 280,000 employees.
The customer was driven to reduce costs and improve customer experience. A third-party was utilized to interpret and manually assign ServiceNow tickets to various internal departments. Tickets received may be written in Spanish, Portuguese, or English.
Kognitos leveraged GPT to consume, interpret, & assign ServiceNow tickets to the appropriate department. This process runs around the clock, 365 days a year. The Kognitos platform was able to seamlessly utilize a custom endpoint to update ticket data.
The customer was able to completely eliminate use of the third-party, resulting in cost savings of over $1M annually. In addition to this, customer experience also improved as service requests were now being assigned to the appropriate group upon receipt regardless of the day and time of the year.
Furthermore, the platform gave the client the ability to scale to 2 million receipts a year.
The Numbers:
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10,000+
Beverages
North America
Document processing
Document extraction
