Kognitos
Zoom Phone

Automate Call Logging and Routing for Zoom Phone.

Zoom Phone handles your business calls. Kognitos automates call logging to CRM, voicemail transcription, and intelligent call routing — so reps spend time selling, not updating records.

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English as Code

Describe It in English.
It Runs Deterministically.

Overview

Log every Zoom Phone call to the correct CRM record; transcribe voicemails and route them to the right team; generate call activity reports for sales managers by rep and territory.

Execution Steps

1

Auto-Log Calls to CRM

  • Match each Zoom Phone call to the corresponding contact or lead in CRM
  • Log call duration, direction, and outcome as an activity on the record
2

Transcribe and Route Voicemails

  • Transcribe new Zoom Phone voicemails using speech-to-text
  • Classify the voicemail by intent and forward to the appropriate team or individual
3

Generate Call Activity Reports

  • Aggregate Zoom Phone call data by rep, team, and time period
  • Distribute a weekly call activity summary with talk time, call volume, and connect rates
Use Cases

Enterprise
Use Cases

CRM Call Logging

Automatically log every Zoom Phone call — inbound and outbound — to the correct CRM record with duration, notes, and outcome.

Voicemail Intelligence

Transcribe Zoom Phone voicemails, classify urgency, and route to the right person — customers never wait for someone to check a voicemail box.

Sales Call Analytics

Generate Zoom Phone call reports by rep and territory — track connect rates, average talk time, and peak calling hours to optimize outreach.

FAQs

Frequently asked
questions.

Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.

Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.

Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more

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