Kognitos
Twilio

Orchestrate SMS, Voice, and Messaging Workflows Automatically.

Twilio powers billions of messages — but building and maintaining communication workflows requires code. Kognitos lets you define Twilio automations in plain English: send alerts, route calls, and track delivery.

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English as Code

Describe It in English.
It Runs Deterministically.

Overview

Trigger outbound SMS or voice calls from Twilio based on business events; track delivery status and retry failures; log all communications for compliance and route inbound messages to the right team.

Execution Steps

1

Trigger Outbound Communication

  • Send SMS or initiate a voice call via Twilio when a business event fires
  • Personalize message content using customer data from CRM or ERP
2

Monitor Delivery and Retry

  • Track Twilio delivery receipts for each message or call
  • Auto-retry failed deliveries up to 3 times with exponential backoff
3

Log and Route Inbound

  • Capture inbound SMS replies and classify intent using keyword matching
  • Route customer responses to the appropriate team or trigger a follow-up workflow
Use Cases

Enterprise
Use Cases

Appointment Reminders

Send personalized SMS reminders via Twilio 24 hours before appointments and handle reschedule replies automatically.

Incident Alerting

When a critical system alert fires, call the on-call engineer via Twilio and escalate to the backup if no answer within 60 seconds.

Communication Audit Trail

Log every Twilio message and call with timestamps, recipients, and delivery status for regulatory compliance and dispute resolution.

FAQs

Frequently asked
questions.

Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.

Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.

Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more

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