Kognitos + ServiceNow

English as Code

Describe It in English.
It Runs Deterministically.

Overview

Classify incoming ServiceNow incidents using AI, run automated diagnostics for common categories (password resets, VPN issues, access requests), resolve what can be resolved, and route the rest with full context.

Execution Steps

1

Classify Incoming Ticket

Parse the incident description to identify the category, affected CI, and urgency
Match against known issue patterns using keyword and semantic analysis

2

Run Diagnostic Playbook

For password resets: verify identity and trigger the reset workflow automatically
For access requests: validate approval chain and provision access if pre-approved

3

Resolve or Route

Close the ticket with resolution notes if the playbook succeeded
If manual intervention is needed, assign to the correct resolver group with diagnostics attached

Use Cases

Enterprise
Use Cases

L1 Auto-Resolution

Resolve common IT tickets — password resets, VPN troubleshooting, software access — automatically without human analysts.

Change Request Automation

Validate ServiceNow change requests against policy, check for conflicts in the change calendar, and auto-approve standard changes.

CMDB Hygiene

Continuously reconcile the ServiceNow CMDB against actual infrastructure state and auto-create correction tickets for drift.

FAQs

Frequently asked
questions.

Kognitos is a leading US-based artificial intelligence platform designed to transform how businesses operate by automating repetitive tasks and enhancing efficiency. Our AI automation platform allows users to automate complex business processes simply by communicating their goals in plain English. Leveraging advanced technologies like a proprietary LLM-based interpreter, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP), Kognitos enhances productivity, speed, and accuracy. Unlike traditional automation solutions that require complex coding, Kognitos offers unparalleled adaptability and scalability, empowering businesses to streamline workflows and eliminate manual tasks without extensive technical knowledge.

Process automation refers to the use of technology to automate repetitive, manual tasks within a business or organization. The goal is to streamline and optimize workflows, increase efficiency, reduce errors, and save time and resources. This can be achieved through the implementation of various technologies, such as RPA, Workflow Automation, Machine Learning and Artificial Intelligence.

Security is a core principle of Kognitos' architecture, built on state-of-the-art cloud services with strong security foundations. Critical business processes run on the Kognitos platform, and we prioritize the security of both the processes and their data. Kognitos employs serverless, cloud-based services with the principle of least privilege access. For example, a service without a need to access a database does not have access to it. Kognitos has achieved the SOC 2 Type II certification for our best-in-class security controls and compliance with the AICPA's Trust Services Criteria. Learn more

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