# How JBI Interiors Transformed Operations with AI-Powered Automation

> JBI Interiors CEO Scott Mallory on how Kognitos automated 40,000+ annual ship-date changes — eliminating ~3,300 hours of manual work each year.

**Page**: https://www.kognitos.com/videos/how-jbi-interiors-transformed-operations-with-ai-powered-automation/
**Watch on YouTube**: https://www.youtube.com/watch?v=lW9qjQ1UfEA
**Length**: 2m 54s

## About this customer video

Scott Mallory, President and CEO of JBI Interiors — an architectural millwork, seating, and decor company — explains how Kognitos changed the day-to-day at JBI and the leadership case for AI-powered automation.

## The numbers Mallory cites

- **40,000+** ship-date, on-site-date, and manufacturing-date changes per year.
- **~4-5 minutes** of manual work per change (open the system, update the date, send an email).
- **~3,300 hours per year** of effort — the time Kognitos eliminated for JBI in a single use case.

## What Mallory says made the difference

- **The implementation team understood the human element**: change psychology mattered as much as the technology. Kognitos coached JBI's people through the transition.
- **Process mapping first**: JBI's managers mapped their workflows in detail, and the Kognitos team pointed out where the process itself could be improved before automating.
- **English to define the work**: JBI managers can describe what they want in a couple of sentences and Kognitos produces the English program that does it.
- **Capacity for higher-value work**: the freed-up hours let JBI staff focus on harder problems and accelerate growth without adding headcount.

## The endorsement

Mallory says he would “absolutely” recommend Kognitos to other companies — and has done so. JBI Interiors is featured in more depth in the [Kognitos customer case studies](/case-studies/).

## FAQs

**Q: Who is the speaker and what does JBI Interiors do?**

Scott Mallory, President and CEO. JBI Interiors is an architectural millwork, seating, and decor company that operates on tight project timelines as the last trade in to many projects.


**Q: What process did JBI automate first with Kognitos?**

Date changes — ship dates, on-site dates, and manufacturing dates. JBI processes 40,000+ such changes per year, each taking ~4-5 minutes manually.


**Q: How much manual work did Kognitos eliminate?**

Roughly 3,300 hours of manual work per year just from the date-change use case — calculated as 40,000+ changes × 4-5 minutes each.


**Q: What did the JBI CEO highlight as a differentiator with Kognitos?**

The Kognitos implementation team's understanding of the human side of AI adoption, their willingness to map processes in detail with JBI managers, and their willingness to suggest process improvements before automating — not just paving over inefficiency.