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Kognitos Helps Norco Eliminate 30+ Hours Per Week Of Invoicing Tasks

Norco Industries is a US based manufacturer focused on the RV, Industrial, and Automotive Industries. Norco operates seven brands, including ADNIK (seating systems), BAL (RV components), NORCO LIFTING EQUIPMENT, FLO-DYNAMICS (Automotive maintenance equipment), NORTOOL (Machining and tooling equipment), NORCOAT (E-coat and powder coat finishing), and Freedom Industrial Hydraulics (Industrial lifting equipment).


Chris Richner, Chief Information Officer (CIO) at Norco, was charged with leading the organization through an internal infrastructure shift, part of an aggressive 5-year growth plan to digitally transform its technology infrastructure. However, Chris knew that the company did not have the bandwidth (or the staffing) to embrace new technology from the ground up. After a colleague told him about Kognitos and how it allowed users to utilize simple English as the language of automation for audit and exception handling, is when he first knew it was time to learn more about its capabilities.



The Problem: Seeking RPA 2.0

Chris knew RPA tools could help drive Norco’s digital transformation forward, but he didn’t want to work with just any vendor. Chris searched for a company offering a joint partnership to solve problems. When researching tools, a trusted advisor told Chris about Kognitos. As a next-gen natural language RPA system using a regenerative API engine, Kognitos offered what other vendors couldn’t—RPA 2.0.


Norco wanted to funnel data directly into its Enterprise Resource Planning (ERP) systems, so Chris worked with the CEO to identify the “low-hanging fruit,” i.e., departments or processes that could be automated easily.


After identifying the finance department as a starting point, Chris put together a presentation to go over RPA technology and discuss which workflows could most benefit from the technology. The Kognitos team then took these workflows and came back with automation plans.



Why Kognitos

Working with Kognitos has been an excellent experience. It can be difficult working with consulting firms, whereas the Kognitos team is responsive and takes time to understand the processes that need to be automated. They are always responsive to issues, truly making the arrangement a partnership.

Chris Richner, Chief Information Officer (CIO) at Norco.

The Results: Hours Saved, Errors Reduced, and Systems Scaled

The Norco finance team was thrilled with the increased efficiencies Kognitos brought forth through workflow automation. Even non-technical employees could use the technology to check processes and verify all automations are working correctly.



By the Numbers

  • 10-15 (hours saved per week of employee time)
  • 15-20 (hours eliminated per week of billing tasks)
  • 30 (hours per week of invoicing tasks removed)


By automating repetitive tasks with Kognitos, Narco was able to:

  • Reduce human error
  • Lessen hiring needs
  • Scale systems to seasonal needs



Chris and the Norco team are also impressed with how easy it is to monitor breakpoints or workflow errors. The Kognitos system shows its checks and balances, continuously verifying things are correct.


In February, Kognitos will visit the Norco facility, meet with brand presidents/CEO, attend a vision workshop to get to know the company better, and find the next department to “attack” with this technology.

Chris Richner, Chief Information Officer (CIO) at Norco.

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