With the potential to create stronger, more consistent customer experiences and significantly reduce costly errors associated with manual processes, it is no wonder that process automation has become a top priority for nearly half of all organizations.
Our research revealed that 44% are actively seeking out ways to revamp their technology assessment and selection procedures in order to further increase operational efficiency while also cutting costs - 20% as a direct result of mistakes incurred from existing methods. Automation not only offers advantages when delivering services but could be key in helping businesses achieve an even greater competitive edge by streamlining operations across the board.
