{ "generated": "2026-10-10", "source": "bumblebee src/modules/agent-builder/agent-templates/index.json and src/modules/process-catalog/catalog.json", "domains": [ { "key": "finance", "name": "Finance & Accounting", "groups": [ { "key": "controllership", "name": "Controllership" }, { "key": "procureToPay", "name": "Procure-to-Pay" }, { "key": "orderToCash", "name": "Order-to-Cash" }, { "key": "treasury", "name": "Treasury" }, { "key": "fpa", "name": "FP&A" }, { "key": "tax", "name": "Tax" }, { "key": "payroll", "name": "Payroll" } ] }, { "key": "banking", "name": "Banking", "groups": [ { "key": "retailDeposits", "name": "Retail & Deposits" }, { "key": "lending", "name": "Lending" }, { "key": "corporateBanking", "name": "Corporate Banking" }, { "key": "payments", "name": "Payments" }, { "key": "cards", "name": "Cards" }, { "key": "relationshipSales", "name": "Relationship & Sales" }, { "key": "channelsService", "name": "Channels & Service" }, { "key": "wealth", "name": "Wealth" }, { "key": "product", "name": "Product" } ] } ], "roles": [ { "id": "finance-master-data-specialist", "title": "Finance Master Data Specialist", "domain": "finance", "team": "controllership", "summary": "Keeps the chart of accounts, cost centers, entities and FX rate tables clean, governed and mapped.", "alsoKnownAs": [ "GL data steward", "master data analyst" ], "wontDo": "Post journals, change balances or release payments.", "worksWith": [ "general-ledger-accountant", "consolidation-accountant" ], "badgeIcon": "Database", "sops": [ { "name": "Chart of accounts design & rationalization", "ready": false }, { "name": "GL account master data maintenance", "ready": true }, { "name": "Segment & dimension management", "ready": false }, { "name": "Account hierarchy & mapping management", "ready": true }, { "name": "Chart of accounts master data governance", "ready": true }, { "name": "Cost center & profit center master data", "ready": true }, { "name": "Currency & exchange-rate master data", "ready": true }, { "name": "Entity & legal-structure master data", "ready": false } ], "sopsReady": 5 }, { "id": "general-ledger-accountant", "title": "General Ledger Accountant", "domain": "finance", "team": "controllership", "summary": "Prepares manual, recurring, accrual and correcting journal entries and watches sub-ledger postings into the GL.", "alsoKnownAs": [ "Staff accountant", "GL accountant" ], "wontDo": "Approve its own journal entries.", "worksWith": [ "close-manager", "reconciliation-accountant" ], "badgeIcon": "BookOpen", "sops": [ { "name": "Manual journal entry preparation", "ready": true }, { "name": "Recurring & standing journal entries", "ready": true }, { "name": "Accrual & deferral entries", "ready": true }, { "name": "Reclassification & correcting entries", "ready": true }, { "name": "Sub-ledger to GL posting & interface monitoring", "ready": true }, { "name": "Period-end accrual processing", "ready": true }, { "name": "Provision & reserve calculations", "ready": true } ], "sopsReady": 7 }, { "id": "close-manager", "title": "Close Manager", "domain": "finance", "team": "controllership", "summary": "Runs the close calendar, approves journals, reviews the trial balance and flux, and locks the period.", "alsoKnownAs": [ "Accounting manager", "assistant controller" ], "wontDo": "Prepare the entries it approves.", "worksWith": [ "general-ledger-accountant", "internal-controls-analyst" ], "badgeIcon": "Calendar", "sops": [ { "name": "Journal entry approval & workflow", "ready": true }, { "name": "Close calendar definition & maintenance", "ready": true }, { "name": "Close task assignment & tracking", "ready": true }, { "name": "Close status reporting & dashboards", "ready": true }, { "name": "Sub-ledger cut-off & closing", "ready": true }, { "name": "Trial balance review", "ready": true }, { "name": "Flux / variance analysis", "ready": true }, { "name": "Period locking & finalization", "ready": true }, { "name": "Key control execution", "ready": false } ], "sopsReady": 8 }, { "id": "reconciliation-accountant", "title": "Reconciliation Accountant", "domain": "finance", "team": "controllership", "summary": "Reconciles bank, sub-ledger, suspense and balance sheet accounts and certifies them each period.", "alsoKnownAs": [ "Account reconciliation analyst", "senior accountant" ], "wontDo": "Post corrections to the ledgers it reconciles.", "worksWith": [ "general-ledger-accountant", "ap-analyst", "ar-analyst" ], "badgeIcon": "SquareCheckBig", "sops": [ { "name": "Bank account reconciliations", "ready": true }, { "name": "Sub-ledger to GL reconciliations", "ready": true }, { "name": "Suspense & clearing account reconciliations", "ready": true }, { "name": "Balance sheet account reconciliations & certification", "ready": true }, { "name": "AP sub-ledger to GL reconciliation", "ready": true }, { "name": "AR sub-ledger to GL reconciliation", "ready": true } ], "sopsReady": 6 }, { "id": "intercompany-accountant", "title": "Intercompany Accountant", "domain": "finance", "team": "controllership", "summary": "Records, matches and nets intercompany transactions and books transfer pricing true-ups.", "alsoKnownAs": [ "Intercompany analyst" ], "wontDo": "Move settlement cash.", "worksWith": [ "treasury-payments-specialist", "consolidation-accountant" ], "badgeIcon": "Network", "sops": [ { "name": "Intercompany transaction recording", "ready": true }, { "name": "Intercompany matching & dispute resolution", "ready": true }, { "name": "Intercompany netting & settlement", "ready": true }, { "name": "Transfer pricing adjustments & true-ups", "ready": false } ], "sopsReady": 3 }, { "id": "consolidation-accountant", "title": "Consolidation Accountant", "domain": "finance", "team": "controllership", "summary": "Collects subsidiary results, translates currencies and runs eliminations to produce consolidated numbers.", "alsoKnownAs": [ "Consolidation & FX accountant", "group reporting accountant" ], "wontDo": "Change subsidiaries' books.", "worksWith": [ "intercompany-accountant", "external-reporting-accountant" ], "badgeIcon": "Layers3", "sops": [ { "name": "Foreign currency revaluation & translation", "ready": true }, { "name": "Subsidiary trial balance collection", "ready": true }, { "name": "Data validation & quality checks", "ready": true }, { "name": "Mapping to consolidation structure", "ready": true }, { "name": "FX rate management", "ready": true }, { "name": "Translation of foreign subsidiaries", "ready": true }, { "name": "CTA & OCI tracking", "ready": true }, { "name": "Intercompany eliminations", "ready": true }, { "name": "Minority / non-controlling interest calculation", "ready": true } ], "sopsReady": 9 }, { "id": "fixed-asset-accountant", "title": "Fixed Asset Accountant", "domain": "finance", "team": "controllership", "summary": "Owns the asset register end to end: capitalization, depreciation, leases, CIP, impairment and disposals.", "alsoKnownAs": [ "Fixed asset & lease accountant" ], "wontDo": "Count physical assets; custodians do that.", "worksWith": [ "procurement-specialist", "close-manager" ], "badgeIcon": "Building", "sops": [ { "name": "Depreciation, amortization & lease run", "ready": true }, { "name": "Capital expenditure approval & tracking", "ready": true }, { "name": "Asset capitalization & tagging", "ready": true }, { "name": "Asset master data setup", "ready": true }, { "name": "Depreciation & amortization calculation", "ready": true }, { "name": "Asset transfers & reclassifications", "ready": true }, { "name": "Asset impairment review & write-downs", "ready": false }, { "name": "Construction-in-progress (CIP) tracking", "ready": true }, { "name": "Physical asset verification & reconciliation", "ready": false }, { "name": "Asset retirement & disposal processing", "ready": true }, { "name": "Gain/loss on disposal calculation", "ready": true }, { "name": "Asset write-offs", "ready": false } ], "sopsReady": 9 }, { "id": "cost-accountant", "title": "Cost Accountant", "domain": "finance", "team": "controllership", "summary": "Maintains cost allocations, overhead absorption and inventory valuation, and analyzes cost and spend.", "alsoKnownAs": [ "Inventory & cost accountant" ], "wontDo": "Approve the postings its allocations produce.", "worksWith": [ "close-manager", "business-performance-analyst" ], "badgeIcon": "PieChart", "sops": [ { "name": "Cost allocations & overhead absorption", "ready": true }, { "name": "Inventory valuation & reserve adjustments", "ready": true }, { "name": "Cost & spend analysis", "ready": true }, { "name": "Allocation & cost-model maintenance", "ready": true } ], "sopsReady": 4 }, { "id": "technical-accounting-manager", "title": "Technical Accounting Manager", "domain": "finance", "team": "controllership", "summary": "Writes accounting policy and memos, and decides revenue, hedge, equity-method and purchase accounting.", "alsoKnownAs": [ "Accounting policy manager", "revenue accountant" ], "wontDo": "Post the entries its conclusions call for.", "worksWith": [ "treasury-risk-analyst", "external-reporting-accountant" ], "badgeIcon": "GraduationCap", "sops": [ { "name": "Revenue recognition adjustments", "ready": true }, { "name": "Equity-method investment accounting", "ready": false }, { "name": "Goodwill & purchase accounting adjustments", "ready": false }, { "name": "Accounting policy maintenance", "ready": false }, { "name": "Procedure & desktop documentation", "ready": true }, { "name": "Technical accounting research & memos", "ready": false }, { "name": "Hedge accounting & effectiveness testing", "ready": false } ], "sopsReady": 2 }, { "id": "external-reporting-accountant", "title": "External Reporting Accountant", "domain": "finance", "team": "controllership", "summary": "Prepares financial statements, footnotes, SEC, statutory, regulatory and ESG filings from the locked ledger.", "alsoKnownAs": [ "SEC reporting manager", "statutory reporting accountant" ], "wontDo": "Post journals after the period is locked.", "worksWith": [ "close-manager", "technical-accounting-manager" ], "badgeIcon": "FileText", "sops": [ { "name": "Financial statement preparation (BS, IS, CF, Equity)", "ready": true }, { "name": "Footnote & disclosure preparation", "ready": true }, { "name": "SEC filings (10-K, 10-Q, 8-K)", "ready": false }, { "name": "Local statutory filings", "ready": true }, { "name": "XBRL tagging & validation", "ready": true }, { "name": "Segment reporting", "ready": true }, { "name": "Industry-specific regulatory filings", "ready": false }, { "name": "Government & statistical reporting", "ready": true }, { "name": "ESG & sustainability reporting", "ready": true } ], "sopsReady": 7 }, { "id": "internal-controls-analyst", "title": "Internal Controls Analyst", "domain": "finance", "team": "controllership", "summary": "Tests controls, tracks deficiencies, monitors segregation of duties and supports internal and external audit.", "alsoKnownAs": [ "SOX analyst", "audit liaison" ], "wontDo": "Test a control it operates.", "worksWith": [ "close-manager", "finance-systems-analyst" ], "badgeIcon": "ShieldCheck", "sops": [ { "name": "Control testing & evidence collection", "ready": true }, { "name": "Control deficiency tracking & remediation", "ready": true }, { "name": "Segregation of duties (SoD) monitoring", "ready": true }, { "name": "External audit PBC fulfillment", "ready": true }, { "name": "Internal audit support", "ready": false }, { "name": "Audit issue remediation", "ready": false } ], "sopsReady": 4 }, { "id": "finance-systems-analyst", "title": "Finance Systems Analyst", "domain": "finance", "team": "controllership", "summary": "Maintains ERP and planning configuration, user access, interfaces, and reporting and planning templates.", "alsoKnownAs": [ "ERP / EPM administrator" ], "wontDo": "Hold transactional access, or review the access it granted.", "worksWith": [ "internal-controls-analyst", "finance-master-data-specialist" ], "badgeIcon": "Server", "sops": [ { "name": "ERP configuration & maintenance", "ready": false }, { "name": "User access & role management", "ready": true }, { "name": "Interface & integration monitoring", "ready": true }, { "name": "Reporting tool & template maintenance", "ready": true }, { "name": "Planning model & template maintenance", "ready": false }, { "name": "Actuals & data integration", "ready": true } ], "sopsReady": 4 }, { "id": "vendor-master-data-specialist", "title": "Vendor Master Data Specialist", "domain": "finance", "team": "procureToPay", "summary": "Onboards and maintains suppliers, verifies bank details, screens for fraud and collects W-9/W-8 forms.", "alsoKnownAs": [ "Supplier onboarding specialist" ], "wontDo": "Process invoices or release payments.", "worksWith": [ "ap-specialist", "ap-payments-specialist" ], "badgeIcon": "UserCog", "sops": [ { "name": "Supplier onboarding & validation", "ready": true }, { "name": "Supplier master data maintenance", "ready": true }, { "name": "Banking detail verification & fraud screening", "ready": true }, { "name": "Tax/compliance documentation (W-9/W-8)", "ready": true } ], "sopsReady": 4 }, { "id": "procurement-specialist", "title": "Procurement Specialist", "domain": "finance", "team": "procureToPay", "summary": "Turns approved requisitions into purchase orders, manages PO changes and captures goods receipts.", "alsoKnownAs": [ "Purchasing agent", "buyer" ], "wontDo": "Approve invoices or make payments.", "worksWith": [ "ap-specialist", "vendor-master-data-specialist" ], "badgeIcon": "ShoppingCart", "sops": [ { "name": "Purchase requisition intake & approval", "ready": true }, { "name": "PO creation & dispatch", "ready": true }, { "name": "PO change & amendment management", "ready": false }, { "name": "Goods / service receipt (GR) capture", "ready": true } ], "sopsReady": 3 }, { "id": "ap-specialist", "title": "AP Specialist", "domain": "finance", "team": "procureToPay", "summary": "Takes invoices from intake to approval: capture, extraction, coding, matching, exceptions and routing.", "alsoKnownAs": [ "AP clerk", "invoice processor" ], "wontDo": "Edit vendor details or release payments.", "worksWith": [ "vendor-master-data-specialist", "ap-payments-specialist" ], "badgeIcon": "Inbox", "sops": [ { "name": "Invoice ingestion (email, PDF, EDI, portal, mailroom)", "ready": true }, { "name": "Invoice digitization / IDP extraction", "ready": true }, { "name": "Invoice data validation", "ready": true }, { "name": "Duplicate invoice detection", "ready": true }, { "name": "GL coding & cost-center assignment", "ready": true }, { "name": "Tax code determination (sales/use, VAT)", "ready": true }, { "name": "Non-PO invoice routing & coding", "ready": true }, { "name": "2 / 3 / 4-way match (PO, GR, invoice)", "ready": true }, { "name": "Price & quantity variance resolution", "ready": true }, { "name": "Exception & hold management", "ready": true }, { "name": "Invoice approval routing", "ready": true } ], "sopsReady": 11 }, { "id": "ap-analyst", "title": "AP Analyst", "domain": "finance", "team": "procureToPay", "summary": "Clears GR/IR and accruals, reconciles vendor statements, and analyzes AP aging and DPO.", "alsoKnownAs": [ "AP accountant" ], "wontDo": "Release payments.", "worksWith": [ "ap-specialist", "reconciliation-accountant" ], "badgeIcon": "Table", "sops": [ { "name": "Accrual coding for unmatched receipts", "ready": true }, { "name": "Vendor statement reconciliation", "ready": true }, { "name": "Accrued liabilities / GR-IR clearing", "ready": true }, { "name": "AP aging & DPO analysis", "ready": true } ], "sopsReady": 4 }, { "id": "ap-payments-specialist", "title": "AP Payments Specialist", "domain": "finance", "team": "procureToPay", "summary": "Builds payment runs, generates bank files, takes early-pay discounts and sends remittance advice.", "alsoKnownAs": [ "Disbursements specialist" ], "wontDo": "Approve the invoices it pays, or change vendor bank details.", "worksWith": [ "ap-specialist", "cash-manager" ], "badgeIcon": "SendHorizontal", "sops": [ { "name": "Payment proposal / payment run", "ready": true }, { "name": "Payment method & bank file generation", "ready": true }, { "name": "Early-payment / dynamic discounting", "ready": true }, { "name": "Remittance advice & payment status", "ready": true } ], "sopsReady": 4 }, { "id": "te-auditor", "title": "T&E Auditor", "domain": "finance", "team": "procureToPay", "summary": "Audits expense reports and receipts against policy and reconciles corporate card transactions.", "alsoKnownAs": [ "Expense report auditor" ], "wontDo": "Pay out reimbursements.", "worksWith": [ "ap-payments-specialist" ], "badgeIcon": "Briefcase", "sops": [ { "name": "T&E expense report ingestion & audit", "ready": true }, { "name": "Expense policy compliance checking", "ready": true }, { "name": "Corporate card reconciliation", "ready": true } ], "sopsReady": 3 }, { "id": "credit-analyst", "title": "Credit Analyst", "domain": "finance", "team": "orderToCash", "summary": "Onboards customers, scores credit applications, and sets and monitors credit limits.", "alsoKnownAs": [ "Credit manager" ], "wontDo": "Work to sales or collection targets.", "worksWith": [ "order-management-specialist", "collections-specialist" ], "badgeIcon": "Target", "sops": [ { "name": "Customer onboarding & master data", "ready": true }, { "name": "Credit application & scoring", "ready": true }, { "name": "Credit limit & risk monitoring", "ready": true } ], "sopsReady": 3 }, { "id": "order-management-specialist", "title": "Order Management Specialist", "domain": "finance", "team": "orderToCash", "summary": "Validates sales orders, pricing and terms, and hands clean orders to fulfillment.", "alsoKnownAs": [ "Sales order administrator", "order-to-cash specialist" ], "wontDo": "Set customer credit limits.", "worksWith": [ "credit-analyst", "billing-specialist" ], "badgeIcon": "Package", "sops": [ { "name": "Sales order capture & validation", "ready": true }, { "name": "Order-to-fulfillment hand-off", "ready": true }, { "name": "Pricing & terms validation", "ready": true } ], "sopsReady": 3 }, { "id": "billing-specialist", "title": "Billing Specialist", "domain": "finance", "team": "orderToCash", "summary": "Issues invoices, runs recurring and usage billing, processes credit memos and sends e-invoices.", "alsoKnownAs": [ "Billing analyst", "invoicing specialist" ], "wontDo": "Apply cash or adjust AR balances.", "worksWith": [ "cash-application-specialist", "collections-specialist" ], "badgeIcon": "FileCheck", "sops": [ { "name": "Invoice generation & issuance", "ready": true }, { "name": "Recurring & usage-based billing", "ready": true }, { "name": "Credit memo & rebill processing", "ready": true }, { "name": "e-Invoicing / tax-compliant invoicing", "ready": true } ], "sopsReady": 4 }, { "id": "cash-application-specialist", "title": "Cash Application Specialist", "domain": "finance", "team": "orderToCash", "summary": "Ingests remittances, matches payments to invoices, and resolves unapplied and on-account cash.", "alsoKnownAs": [ "Cash applications analyst" ], "wontDo": "Bill customers or adjust AR balances.", "worksWith": [ "billing-specialist", "collections-specialist" ], "badgeIcon": "DollarSign", "sops": [ { "name": "Remittance ingestion (lockbox, EDI, email)", "ready": true }, { "name": "Payment-to-invoice matching", "ready": true }, { "name": "Unapplied & on-account resolution", "ready": true } ], "sopsReady": 3 }, { "id": "collections-specialist", "title": "Collections Specialist", "domain": "finance", "team": "orderToCash", "summary": "Prioritizes past-due accounts, runs dunning, manages disputes and deductions, and tracks promises to pay.", "alsoKnownAs": [ "Collector", "collections analyst" ], "wontDo": "Approve write-offs or credit memos.", "worksWith": [ "cash-application-specialist", "credit-analyst" ], "badgeIcon": "Phone", "sops": [ { "name": "Collections prioritization & worklist", "ready": true }, { "name": "Dunning & customer correspondence", "ready": true }, { "name": "Deduction & dispute management", "ready": true }, { "name": "Promise-to-pay tracking", "ready": true } ], "sopsReady": 4 }, { "id": "ar-analyst", "title": "AR Analyst", "domain": "finance", "team": "orderToCash", "summary": "Estimates bad-debt allowances, analyzes AR aging and DSO, and feeds the cash forecast.", "alsoKnownAs": [ "AR accountant" ], "wontDo": "Approve write-offs.", "worksWith": [ "collections-specialist", "cash-manager" ], "badgeIcon": "LineChart", "sops": [ { "name": "Bad-debt & allowance estimation", "ready": true }, { "name": "AR aging & DSO analysis", "ready": true }, { "name": "AR cash-forecast input", "ready": true } ], "sopsReady": 3 }, { "id": "cash-manager", "title": "Cash Manager", "domain": "finance", "team": "treasury", "summary": "Positions cash daily, imports bank statements, runs sweeps, and forecasts short-term liquidity.", "alsoKnownAs": [ "Treasury analyst (cash & liquidity)" ], "wontDo": "Execute payments.", "worksWith": [ "treasury-payments-specialist", "treasury-operations-analyst" ], "badgeIcon": "Droplets", "sops": [ { "name": "Daily cash positioning", "ready": true }, { "name": "Bank statement import & reconciliation", "ready": true }, { "name": "Cash concentration / pooling / sweeps", "ready": true }, { "name": "Short-term liquidity management", "ready": false }, { "name": "Short-term cash forecasting", "ready": true }, { "name": "Forecast variance & accuracy analysis", "ready": true } ], "sopsReady": 5 }, { "id": "treasury-operations-analyst", "title": "Treasury Operations Analyst", "domain": "finance", "team": "treasury", "summary": "Manages bank accounts and signatories, bank fees and connectivity, debt, investments and covenants.", "alsoKnownAs": [ "Treasury analyst", "bank relations analyst" ], "wontDo": "Execute payments.", "worksWith": [ "treasury-payments-specialist", "cash-manager" ], "badgeIcon": "KeyRound", "sops": [ { "name": "Bank account management (BAM) & signatories", "ready": true }, { "name": "Bank fee analysis", "ready": true }, { "name": "Bank connectivity & onboarding", "ready": false }, { "name": "Debt & borrowing administration", "ready": false }, { "name": "Investment portfolio tracking", "ready": false }, { "name": "Interest & covenant compliance", "ready": false } ], "sopsReady": 2 }, { "id": "treasury-payments-specialist", "title": "Treasury Payments Specialist", "domain": "finance", "team": "treasury", "summary": "Executes treasury payments, settles intercompany netting, and screens payments for fraud and sanctions.", "alsoKnownAs": [ "Treasury operations specialist" ], "wontDo": "Change bank mandates or signatories.", "worksWith": [ "treasury-operations-analyst", "cash-manager" ], "badgeIcon": "Globe", "sops": [ { "name": "Treasury payment execution", "ready": true }, { "name": "Intercompany netting & settlement", "ready": true }, { "name": "Payment fraud & sanctions screening", "ready": true } ], "sopsReady": 3 }, { "id": "treasury-risk-analyst", "title": "Treasury Risk Analyst", "domain": "finance", "team": "treasury", "summary": "Measures FX and interest-rate exposure, and executes and documents hedges within policy.", "alsoKnownAs": [ "FX & hedging analyst" ], "wontDo": "Decide hedge accounting.", "worksWith": [ "technical-accounting-manager", "cash-manager" ], "badgeIcon": "Umbrella", "sops": [ { "name": "FX exposure measurement", "ready": true }, { "name": "Hedge execution & designation", "ready": false }, { "name": "Interest-rate risk analysis", "ready": false } ], "sopsReady": 1 }, { "id": "fpa-analyst", "title": "FP&A Analyst", "domain": "finance", "team": "fpa", "summary": "Builds budgets, rolling and driver-based forecasts, long-range scenarios and capital plans.", "alsoKnownAs": [ "Financial planning analyst", "budget analyst" ], "wontDo": "Write to actuals.", "worksWith": [ "business-performance-analyst", "cash-manager" ], "badgeIcon": "TrendingUp", "sops": [ { "name": "Annual budget preparation", "ready": true }, { "name": "Budget consolidation & submission", "ready": true }, { "name": "Target setting & negotiation", "ready": false }, { "name": "Rolling forecast preparation", "ready": true }, { "name": "Driver-based / predictive forecasting", "ready": true }, { "name": "Forecast accuracy & bias analysis", "ready": true }, { "name": "Long-range / scenario planning", "ready": false }, { "name": "Capital expenditure planning & ROI", "ready": false }, { "name": "What-if & sensitivity modeling", "ready": true } ], "sopsReady": 6 }, { "id": "business-performance-analyst", "title": "Business Performance Analyst", "domain": "finance", "team": "fpa", "summary": "Produces the management P&L, KPI dashboards and board pack, and explains variances and profitability.", "alsoKnownAs": [ "Management reporting analyst", "finance business partner" ], "wontDo": "Change the ledger.", "worksWith": [ "fpa-analyst", "cost-accountant" ], "badgeIcon": "BarChart3", "sops": [ { "name": "Management P&L preparation", "ready": true }, { "name": "KPI & dashboard reporting", "ready": true }, { "name": "Board reporting package", "ready": true }, { "name": "Management report production", "ready": true }, { "name": "KPI & dashboard maintenance", "ready": true }, { "name": "Variance & driver analysis", "ready": true }, { "name": "Ad-hoc analysis & business partnering", "ready": false }, { "name": "Product / customer / segment profitability", "ready": true } ], "sopsReady": 7 }, { "id": "tax-provision-accountant", "title": "Tax Provision Accountant", "domain": "finance", "team": "tax", "summary": "Calculates current and deferred tax, the effective tax rate and uncertain positions, and writes the tax footnote.", "alsoKnownAs": [ "Income tax accountant (ASC 740 / IAS 12)" ], "wontDo": "Review a provision against a return it prepared.", "worksWith": [ "direct-tax-analyst", "external-reporting-accountant" ], "badgeIcon": "Percent", "sops": [ { "name": "Current tax provision calculation", "ready": true }, { "name": "Deferred tax calculation", "ready": false }, { "name": "Effective tax rate analysis", "ready": true }, { "name": "Uncertain tax position (FIN 48 / IFRIC 23) accounting", "ready": false }, { "name": "Tax footnote preparation", "ready": true }, { "name": "Provision-to-return true-up", "ready": true } ], "sopsReady": 4 }, { "id": "direct-tax-analyst", "title": "Direct Tax Analyst", "domain": "finance", "team": "tax", "summary": "Prepares corporate income tax returns, estimated payments, tax data packages and transfer pricing files.", "alsoKnownAs": [ "Corporate income tax analyst", "transfer pricing analyst" ], "wontDo": "File a return without tax manager sign-off.", "worksWith": [ "tax-provision-accountant", "intercompany-accountant" ], "badgeIcon": "FileSpreadsheet", "sops": [ { "name": "Tax return data preparation & extracts", "ready": true }, { "name": "Transfer pricing documentation support", "ready": true }, { "name": "Tax-sensitized data extraction", "ready": true }, { "name": "Tax data validation & reconciliation", "ready": true }, { "name": "Corporate income tax return preparation", "ready": true }, { "name": "Estimated payments & extensions", "ready": true }, { "name": "Transfer-pricing calculation & documentation", "ready": false } ], "sopsReady": 6 }, { "id": "indirect-tax-analyst", "title": "Indirect Tax Analyst", "domain": "finance", "team": "tax", "summary": "Determines sales, use and VAT, prepares and files indirect tax returns, and manages exemption certificates.", "alsoKnownAs": [ "Sales & use / VAT / GST analyst" ], "wontDo": "File a return without tax manager sign-off.", "worksWith": [ "ap-specialist", "billing-specialist" ], "badgeIcon": "Tag", "sops": [ { "name": "VAT / GST accounting & reconciliation", "ready": true }, { "name": "Sales & use tax accounting", "ready": true }, { "name": "Transaction tax determination (sales/use, VAT/GST)", "ready": true }, { "name": "Indirect tax return preparation & filing", "ready": true }, { "name": "e-Invoicing / real-time tax reporting", "ready": true }, { "name": "Exemption certificate management", "ready": true }, { "name": "Property / excise / other filings", "ready": false } ], "sopsReady": 6 }, { "id": "tax-operations-analyst", "title": "Tax Operations Analyst", "domain": "finance", "team": "tax", "summary": "Runs the tax calendar, handles notices and audit data, and owns withholding and 1099/1042 reporting.", "alsoKnownAs": [ "Tax compliance coordinator", "information reporting analyst" ], "wontDo": "Release tax remittances.", "worksWith": [ "treasury-payments-specialist", "ap-payments-specialist" ], "badgeIcon": "Clock", "sops": [ { "name": "Withholding tax accounting", "ready": true }, { "name": "1099 / withholding reporting", "ready": true }, { "name": "Withholding tax calculation & remittance", "ready": true }, { "name": "1099 / 1042 / information return filing", "ready": true }, { "name": "Tax calendar & obligation tracking", "ready": true }, { "name": "Notice & correspondence management", "ready": false }, { "name": "Tax audit data support", "ready": true } ], "sopsReady": 6 }, { "id": "payroll-specialist", "title": "Payroll Specialist", "domain": "finance", "team": "payroll", "summary": "Captures time and pay changes, calculates gross-to-net, payroll tax and garnishments, and issues payslips.", "alsoKnownAs": [ "Payroll administrator" ], "wontDo": "Fund or release the pay run.", "worksWith": [ "payroll-accountant" ], "badgeIcon": "Users", "sops": [ { "name": "Time & attendance capture", "ready": true }, { "name": "Payroll input & change management", "ready": true }, { "name": "New-hire / termination payroll setup", "ready": true }, { "name": "Gross-to-net calculation", "ready": true }, { "name": "Earnings, deductions & benefits processing", "ready": true }, { "name": "Garnishment & court-order processing", "ready": true }, { "name": "Off-cycle & retro pay processing", "ready": true }, { "name": "Payroll tax calculation", "ready": true }, { "name": "Payroll tax filings (941 / W-2 / T4)", "ready": true }, { "name": "Payslip generation & distribution", "ready": true } ], "sopsReady": 10 }, { "id": "payroll-accountant", "title": "Payroll Accountant", "domain": "finance", "team": "payroll", "summary": "Funds and releases the pay run, remits payroll tax, posts payroll to the GL and reconciles it.", "alsoKnownAs": [ "Payroll analyst" ], "wontDo": "Change pay data, or release a run it calculated.", "worksWith": [ "payroll-specialist", "general-ledger-accountant" ], "badgeIcon": "Hash", "sops": [ { "name": "Payroll tax deposits & remittances", "ready": true }, { "name": "Pay-run execution & funding", "ready": true }, { "name": "Payroll GL posting & allocation", "ready": true }, { "name": "Payroll reconciliation (bank, GL, tax)", "ready": true }, { "name": "Payroll audit & compliance reporting", "ready": true }, { "name": "Labor cost & accrual analysis", "ready": true } ], "sopsReady": 6 }, { "id": "retail-banking-associate", "title": "Retail Banking Associate", "domain": "banking", "team": "retailDeposits", "summary": "Opens, closes and services retail current and savings accounts and handles cash withdrawals.", "alsoKnownAs": [ "New accounts representative", "personal banker", "teller" ], "wontDo": "Open accounts for customers KYC hasn't cleared.", "worksWith": [ "kyc-onboarding-analyst", "deposit-operations-specialist" ], "badgeIcon": "UserRound", "sops": [ { "name": "Handle Request for Account Statement and Balances", "ready": false }, { "name": "Handle Request to Close Retail Current Account", "ready": false }, { "name": "Handle Request to Open Retail Current Account", "ready": false }, { "name": "EXT Handle Request for Account Statement and Balances", "ready": false }, { "name": "EXT Handle Request to Open Retail Current Account", "ready": false }, { "name": "Handle Request to Add Signatory to Savings Account", "ready": false }, { "name": "Handle Request to Close Savings Account", "ready": false }, { "name": "Handle Request to Open Savings Account", "ready": false }, { "name": "Handle Request for Cash Withdrawal from Savings Account", "ready": false } ], "sopsReady": 0 }, { "id": "deposit-operations-specialist", "title": "Deposit Operations Specialist", "domain": "banking", "team": "retailDeposits", "summary": "Books deposits, accrues interest, and runs the term deposit lifecycle for retail and corporate customers.", "alsoKnownAs": [ "Deposit operations", "term deposit operations" ], "wontDo": "Act without a captured customer instruction.", "worksWith": [ "retail-banking-associate", "corporate-account-services-specialist" ], "badgeIcon": "Archive", "sops": [ { "name": "Determine Dynamically Calculated Available Balance", "ready": false }, { "name": "Process End of Daily Booking Window for Interest Accrual", "ready": false }, { "name": "Process End of Daily Booking Window for Interest Accrual Savings Account", "ready": false }, { "name": "Record Credit Booking", "ready": false }, { "name": "Record Debit Booking", "ready": false }, { "name": "Handle Request for Early Closing of Term Deposit", "ready": false }, { "name": "Handle Request for Early Renewal of Term Deposit", "ready": false }, { "name": "Handle Request to Change Term Deposit Agreement Conditions", "ready": false }, { "name": "Handle Request to Change Term Deposit Attached Corporate Current Account", "ready": false }, { "name": "Handle Request to Establish Term Deposit Agreement", "ready": false }, { "name": "Handle Request to Open Term Deposit under Term Deposit Agreement for Corporate Customer", "ready": false }, { "name": "EXT Handle Request for Early Closing of Term Deposit", "ready": false }, { "name": "EXT Handle Request for Early Renewal of Term Deposit", "ready": false }, { "name": "EXT Handle Request to Change Term Deposit Agreement Conditions", "ready": false }, { "name": "EXT Handle Request to Change Term Deposit Attached Corporate Current Account", "ready": false }, { "name": "EXT Handle Request to Establish Term Deposit Agreement", "ready": false }, { "name": "EXT Handle Request to Open Term Deposit under Term Deposit Agreement for Corporate Customer", "ready": false }, { "name": "Handle Request for Early Closing of Term Deposit", "ready": false }, { "name": "Handle Request for Early Renewal of Term Deposit", "ready": false }, { "name": "Handle Request to Change Term Deposit Agreement Conditions", "ready": false }, { "name": "Handle Request to Change Term Deposit Attached Current Account", "ready": false }, { "name": "Handle Request to Open Term Deposit Agreement", "ready": false }, { "name": "Handle Request to Open Term Deposit under Term Deposit Agreement for Retail Customer", "ready": false }, { "name": "Process Maturity of Term Deposit", "ready": false }, { "name": "EXT Handle Request for Early Closing of Term Deposit", "ready": false }, { "name": "EXT Handle Request to Open Term Deposit Agreement for Retail Customer", "ready": false }, { "name": "EXT Handle Request to Open Term Deposit under Term Deposit Agreement for Retail Customer", "ready": false } ], "sopsReady": 0 }, { "id": "consumer-loan-officer", "title": "Consumer Loan Officer", "domain": "banking", "team": "lending", "summary": "Takes and qualifies applications for mortgage, personal, renewal, merchandising and BNPL loans.", "alsoKnownAs": [ "Mortgage loan officer", "consumer lender" ], "wontDo": "Approve credit.", "worksWith": [ "consumer-credit-underwriter", "loan-processor-closer" ], "badgeIcon": "Home", "sops": [ { "name": "EXT Handle Request for Modification of Merchandising Loan", "ready": false }, { "name": "Handle Mortgage Loan Application", "ready": false }, { "name": "EXT Handle Merchandising Loan Application", "ready": false }, { "name": "Handle Request for Uncollateralised Consumer Loan", "ready": false }, { "name": "EXT Handle Request for Renewal of Uncollateralised Consumer Loan", "ready": false }, { "name": "Handle Request for BNPL Financing by Bank where Buyer Is Existing Customer", "ready": false }, { "name": "Handle Request for BNPL Financing-II", "ready": false } ], "sopsReady": 0 }, { "id": "consumer-credit-underwriter", "title": "Consumer Credit Underwriter", "domain": "banking", "team": "lending", "summary": "Underwrites mortgage, personal, renewal, merchandising and BNPL credit within policy.", "alsoKnownAs": [ "Mortgage underwriter", "credit underwriter" ], "wontDo": "Originate or sell the loans it decides.", "worksWith": [ "consumer-loan-officer", "loan-processor-closer" ], "badgeIcon": "ScanSearch", "sops": [ { "name": "Perform Underwriting for Mortgage Loan", "ready": false }, { "name": "Perform Underwriting for Merchandising Loan", "ready": false }, { "name": "Perform Underwriting for Uncollateralised Consumer Loan", "ready": false }, { "name": "Perform Underwriting for Renewal of Uncollateralised Consumer Loan", "ready": false }, { "name": "Perform Underwriting Light for Buy Now Pay Later", "ready": false } ], "sopsReady": 0 }, { "id": "loan-processor-closer", "title": "Loan Processor & Closer", "domain": "banking", "team": "lending", "summary": "Processes, closes and funds consumer loans: collateral, insurance, title, closing and disbursement.", "alsoKnownAs": [ "Mortgage processor", "loan closer", "funder" ], "wontDo": "Close or fund a loan without credit approval.", "worksWith": [ "consumer-credit-underwriter", "loan-servicing-specialist" ], "badgeIcon": "FolderOpen", "sops": [ { "name": "Process Modification of Merchandising Loan", "ready": false }, { "name": "Conduct Mortgage Loan Processing", "ready": false }, { "name": "Disburse Mortgage Loan", "ready": false }, { "name": "Process Closing of Mortgage Loan", "ready": false }, { "name": "Record Collateral Insurance Details", "ready": false }, { "name": "Record Property Details", "ready": false }, { "name": "Verify Claims on Collateral", "ready": false }, { "name": "Verify Payment of Taxes on Property", "ready": false }, { "name": "EXT Disburse Merchandising Loan", "ready": false }, { "name": "EXT Prepare Transfer of Ownership and Title", "ready": false }, { "name": "EXT Process Closing of Merchandising Loan", "ready": false }, { "name": "Disburse Uncollateralised Consumer Loan", "ready": false }, { "name": "Perform Closing of Uncollateralised Consumer Loan", "ready": false }, { "name": "Process Closing for Renewal of Uncollateralised Consumer Loan", "ready": false }, { "name": "EXT Disburse Renewed Uncollateralised Consumer Loan", "ready": false } ], "sopsReady": 0 }, { "id": "loan-servicing-specialist", "title": "Loan Servicing Specialist", "domain": "banking", "team": "lending", "summary": "Collects instalments, books loan payments, handles payoffs and reports to investors.", "alsoKnownAs": [ "Loan operations specialist" ], "wontDo": "Originate loans or change credit terms.", "worksWith": [ "loan-processor-closer" ], "badgeIcon": "RefreshCw", "sops": [ { "name": "Handle Request for Early Payback of Consumer Mortgage Loan Due to Sale of Property", "ready": false }, { "name": "Handle Request for Early Payback of Consumer Mortgage Loan Due to Sale of Property for Bank as Servicer", "ready": false }, { "name": "Process Cash Management Payments", "ready": false }, { "name": "Process End of Daily Booking Window for Loan Payments for Bank as Servicer", "ready": false }, { "name": "Process End of Period Reporting to Investor", "ready": false }, { "name": "Process Invocation of Cash Management Service", "ready": false }, { "name": "Process Loans Instalments", "ready": false }, { "name": "Retrieve Loan to Value Ratio", "ready": false } ], "sopsReady": 0 }, { "id": "commercial-credit-analyst", "title": "Commercial Credit Analyst", "domain": "banking", "team": "lending", "summary": "Underwrites corporate, syndicated and trade finance credit and monitors borrower financials.", "alsoKnownAs": [ "Corporate credit underwriter" ], "wontDo": "Bring in deals or manage the client relationship.", "worksWith": [ "relationship-manager", "commercial-loan-operations-specialist" ], "badgeIcon": "ScanEye", "sops": [ { "name": "Handle Periodical Reporting by Borrower", "ready": false }, { "name": "Review Borrower Financial Statements", "ready": false }, { "name": "Conduct Corporate Loan Collateral Due Diligence", "ready": false }, { "name": "Perform Underwriting for Corporate Loan", "ready": false }, { "name": "Perform Underwriting for Syndicated Loan", "ready": false }, { "name": "Perform Underwriting for Bank Guarantee", "ready": false }, { "name": "Perform Underwriting for Letter for Credit", "ready": false }, { "name": "Perform Underwriting for Packing Credit", "ready": false }, { "name": "Perform Underwriting for Pre Shipment Financing", "ready": false }, { "name": "Perform Underwriting for Purchase of Asset", "ready": false } ], "sopsReady": 0 }, { "id": "commercial-loan-operations-specialist", "title": "Commercial Loan Operations Specialist", "domain": "banking", "team": "lending", "summary": "Closes, funds and services corporate and syndicated loans, including agency and participations.", "alsoKnownAs": [ "Loan agency officer", "syndicated loan operations" ], "wontDo": "Approve credit.", "worksWith": [ "commercial-credit-analyst", "debt-capital-markets-associate" ], "badgeIcon": "Blocks", "sops": [ { "name": "Process Disbursement for Modification of Corporate Loan", "ready": false }, { "name": "Process Modification of Corporate Loan", "ready": false }, { "name": "Disburse Corporate Loan", "ready": false }, { "name": "Process Closing of Corporate Loan", "ready": false }, { "name": "Disburse Syndicated Loan-I", "ready": false }, { "name": "Disburse Syndicated Loan-II", "ready": false }, { "name": "Disburse Syndicated Loan-III", "ready": false }, { "name": "Process Closing of Syndicated Loan-I", "ready": false }, { "name": "Process Closing of Syndicated Loan-II", "ready": false }, { "name": "Process Closing of Syndicated Loan-III", "ready": false }, { "name": "Process Recording and Distribution of Collateral", "ready": false }, { "name": "Record Details of Pledgeable Borrower Assets", "ready": false }, { "name": "Handle Request from Lead Bank to Sell Part of Its Syndicated Loan Participation to Other Lender-I", "ready": false }, { "name": "Handle Request to Sell Syndicated Loan Participation to Other Bank when Lead Bank Is not Seller or Buyer-III", "ready": false }, { "name": "Handle Request to Sell Syndicated Loan Participation to other Bank when Lead Bank Is not Seller or Buyer-I", "ready": false }, { "name": "Process End of Daily Booking Window for Syndicated Loan Payments-I", "ready": false }, { "name": "Process End of Daily Booking Window for Syndicated Loan Payments-II", "ready": false }, { "name": "Process End of Daily Booking Window for Syndicated Loan Payments-III", "ready": false }, { "name": "Process Syndicated Loan Instalment-I", "ready": false }, { "name": "Process Syndicated Loan Instalment-II and III", "ready": false }, { "name": "Process Termination of Syndicated Loan-I", "ready": false }, { "name": "Process Termination of Syndicated Loan-II", "ready": false }, { "name": "Process Termination of Syndicated Loan-III", "ready": false } ], "sopsReady": 0 }, { "id": "debt-capital-markets-associate", "title": "Debt Capital Markets Associate", "domain": "banking", "team": "lending", "summary": "Structures syndications, securitizations and commercial paper, from mandate to distribution.", "alsoKnownAs": [ "Syndications / securitization associate" ], "wontDo": "Approve credit.", "worksWith": [ "commercial-credit-analyst", "commercial-loan-operations-specialist" ], "badgeIcon": "Share", "sops": [ { "name": "Handle Request from Investor for Loan Portfolio Servicing Agreement", "ready": false }, { "name": "Process Sales Marketing and Closing", "ready": false }, { "name": "Process Selection of Loans for Securitization", "ready": false }, { "name": "Select Buyers for Securitize Assets", "ready": false }, { "name": "Handle Request for Loan that Requires Syndication", "ready": false }, { "name": "Negotiate Mandate Letter and Term Sheets", "ready": false }, { "name": "Set Up Syndicate and Sign Agreements-I", "ready": false }, { "name": "Set Up Syndicate and Sign Agreements-II", "ready": false }, { "name": "Set Up Syndicate and Sign Agreements-III", "ready": false }, { "name": "Handle Request for Issuance of Commercial Paper", "ready": false } ], "sopsReady": 0 }, { "id": "corporate-account-services-specialist", "title": "Corporate Account Services Specialist", "domain": "banking", "team": "corporateBanking", "summary": "Opens, maintains, blocks and closes corporate current accounts, signatories and debit card services.", "alsoKnownAs": [ "Client service officer", "corporate banking operations" ], "wontDo": "Release payments.", "worksWith": [ "kyc-onboarding-analyst", "payments-operations-specialist" ], "badgeIcon": "BriefcaseBusiness", "sops": [ { "name": "Handle Request for Power of Attorney", "ready": false }, { "name": "EXT Handle Request for Account Statement and Outgoing Credit Transfer", "ready": false }, { "name": "EXT Handle Request to Add Signatory to Corporate Current Account", "ready": false }, { "name": "Handle Request for Combined Account Statement", "ready": false }, { "name": "Handle Request for Corporate Debit Cards Service", "ready": false }, { "name": "Handle Request to Add Related Party to Corporate Current Account", "ready": false }, { "name": "Handle Request to Close Corporate Current Account", "ready": false }, { "name": "Handle Request to Open Corporate Current Account", "ready": false }, { "name": "Handle Request to Reactivate Dormant Corporate Current Account", "ready": false }, { "name": "Process Bank Internal Instruction to Block Corporate Current Account", "ready": false }, { "name": "Process Bank Internal Instruction to Unblock Corporate Current Account", "ready": false }, { "name": "Process Cancellation of Debit Card Service of Corporate Current Account to be Closed", "ready": false }, { "name": "Process End of Daily Booking Window for Account Dormancy", "ready": false }, { "name": "Process Notification to Remove Amount Block", "ready": false }, { "name": "Process Request for Amount Block", "ready": false }, { "name": "EXT Handle Request for Combined Account Statement", "ready": false }, { "name": "EXT Handle Request for High Volume Account Opening", "ready": false }, { "name": "EXT Handle Request to Change Corporate Current Account Ownership", "ready": false }, { "name": "EXT Handle Request to Close Corporate Current Account", "ready": false }, { "name": "EXT Handle Request to Open Corporate Current Account", "ready": false }, { "name": "EXT Handle Request to Pre-Open Corporate Current Account", "ready": false }, { "name": "EXT Handle Request to Reactivate Dormant Corporate Current Account", "ready": false }, { "name": "EXT Handle request for Corporate Debit Cards Service", "ready": false } ], "sopsReady": 0 }, { "id": "cash-management-services-specialist", "title": "Cash Management Services Specialist", "domain": "banking", "team": "corporateBanking", "summary": "Sets up sweeps, notional pools, virtual accounts and corporate payroll services.", "alsoKnownAs": [ "Treasury management implementation specialist" ], "wontDo": "Approve credit for intercompany loans or overdrafts.", "worksWith": [ "corporate-account-services-specialist", "commercial-credit-analyst" ], "badgeIcon": "GitBranch", "sops": [ { "name": "Handle Bulk Request for Opening Salary Accounts", "ready": false }, { "name": "Handle Request to Detach Account from Corporate Payroll Service Agreement", "ready": false }, { "name": "Handle Request to Establish Corporate Payroll Service Agreement", "ready": false }, { "name": "EXT Handle Bulk Request for Opening Salary Accounts", "ready": false }, { "name": "EXT Handle Request to Detach Account from Corporate Payroll Service Agreement", "ready": false }, { "name": "Handle Request for Corporate Sweep Agreement", "ready": false }, { "name": "Handle Request for Corporate Sweep Agreement Considering Inter-Company Loan Agreements", "ready": false }, { "name": "Handle Request for Notional Pooling Agreement", "ready": false }, { "name": "Handle Request to Add Account to Sweep Agreement", "ready": false }, { "name": "Handle Request to Change Sweep Sequence", "ready": false }, { "name": "Handle Request to Terminate Sweep Agreement", "ready": false }, { "name": "EXT Handle Request to Add Account to Sweep Agreement", "ready": false }, { "name": "EXT Handle Request to Change Sweep Sequence", "ready": false }, { "name": "EXT Handle Request to Terminate Sweep Agreement", "ready": false }, { "name": "EXT Handle Request for High Volume Virtual Account Opening", "ready": false }, { "name": "EXT Handle Request for Overdraft Limit on Virtual Account", "ready": false }, { "name": "EXT Handle Request to Change Virtual Account Ownership", "ready": false }, { "name": "EXT Handle Request to Close Virtual Account", "ready": false }, { "name": "EXT Handle Request to Move Overdraft Limit between Virtual Accounts", "ready": false }, { "name": "EXT Handle Request to Open Virtual Account", "ready": false } ], "sopsReady": 0 }, { "id": "trade-finance-operations-specialist", "title": "Trade Finance Operations Specialist", "domain": "banking", "team": "corporateBanking", "summary": "Issues and settles letters of credit and guarantees, checks shipping documents, and closes trade loans.", "alsoKnownAs": [ "Documentary credits / guarantees operations" ], "wontDo": "Approve credit or go past approved limits.", "worksWith": [ "commercial-credit-analyst", "relationship-manager" ], "badgeIcon": "Map", "sops": [ { "name": "Handle Claim of Bank Guarantee", "ready": false }, { "name": "Handle Request for Bank Guarantee", "ready": false }, { "name": "Handle Request for Packing Credit", "ready": false }, { "name": "Handle Request for Pre Shipment Financing", "ready": false }, { "name": "Handle Request for Purchase of Asset", "ready": false }, { "name": "Handle Request from Importer to Cancel Letter of Credit", "ready": false }, { "name": "Handle Request to Extend Validity of Letter of Credit", "ready": false }, { "name": "Handle Request to Issue Guarantee on Request of Another Bank", "ready": false }, { "name": "Handle Request to Issue Letter of Credit", "ready": false }, { "name": "Initiate Bank Guarantee", "ready": false }, { "name": "Initiate Letter of Credit", "ready": false }, { "name": "Process Closing of Packing Credit Loan", "ready": false }, { "name": "Process Closing of Pre Shipment Financing Loan", "ready": false }, { "name": "Process Closing of Purchase of Asset Loan", "ready": false }, { "name": "Process Letter of Credit Settlement Instructions from Importer", "ready": false }, { "name": "Process Request to Cancel Letter of Credit", "ready": false }, { "name": "Process Response from Exporter Bank to Request to Cancel Letter of Credit", "ready": false }, { "name": "Receive Shipping Documents from Exporter", "ready": false }, { "name": "Receive Shipping Documents from Exporter Bank", "ready": false }, { "name": "Review Letter of Credit and Pass on to Exporter", "ready": false }, { "name": "Update Letter of Credit for Extension of Validity", "ready": false } ], "sopsReady": 0 }, { "id": "payments-operations-specialist", "title": "Payments Operations Specialist", "domain": "banking", "team": "payments", "summary": "Executes credit transfers and SWIFT payments, handles request-to-pay, and runs standing orders.", "alsoKnownAs": [ "Wire / ACH operations", "payments processor" ], "wontDo": "Authorize its own payments above the second-line threshold.", "worksWith": [ "direct-debit-operations-specialist", "corporate-account-services-specialist" ], "badgeIcon": "CircleArrowRight", "sops": [ { "name": "Handle Request for Internal Credit Transfer Requiring Second Line Authorisation", "ready": false }, { "name": "Handle Request for Internal Credit Transfer between Corporate Current Accounts", "ready": false }, { "name": "Handle Request for Internal Credit Transfer from Savings Account", "ready": false }, { "name": "Handle Request for Internal Credit Transfer to Savings Account", "ready": false }, { "name": "Handle Request for Outgoing Credit Transfer", "ready": false }, { "name": "Handle Request for Outgoing FCY Credit Transfer via SWIFT", "ready": false }, { "name": "Handle Incoming Request for Payment at Debtor Bank", "ready": false }, { "name": "Handle Request for Outgoing Credit Transfer Related to Request to Pay at Debtor Bank", "ready": false }, { "name": "Handle Request for Payment at Creditor Bank for External Account", "ready": false }, { "name": "Process Incoming Credit Transfer at Creditor Bank towards Outgoing Request for Payment", "ready": false }, { "name": "Cancel Credit Transfer Standing Orders of Retail Current Account to be Closed", "ready": false }, { "name": "Cancel Standing Orders of Corporate Current Account to Be Closed", "ready": false }, { "name": "Handle Request to Cancel Credit Tranfer Standing Order on Retail Current Account", "ready": false }, { "name": "Handle Request to Cancel Credit Transfer Standing Order on Corporate Current Account", "ready": false }, { "name": "Handle Request to Establish Credit Transfer Standing Order on Corporate Current Account", "ready": false }, { "name": "Handle Request to Establish Credit Transfer Standing Order on Retail Current Account", "ready": false }, { "name": "Process Reconnecting Standing Order to Different Corporate Current Account", "ready": false }, { "name": "Process Reconnecting Standing Order to Different Retail Current Account", "ready": false }, { "name": "EXT Handle Request to Establish Credit Transfer Standing Order on Corporate Current Account", "ready": false }, { "name": "EXT handle Request to Cancel Credit Transfer Standing Order on Corporate Current Account", "ready": false } ], "sopsReady": 0 }, { "id": "direct-debit-operations-specialist", "title": "Direct Debit Operations Specialist", "domain": "banking", "team": "payments", "summary": "Processes direct debit collections, refunds and reversals, and maintains B2B and SEPA mandates.", "alsoKnownAs": [ "Mandate management", "SEPA direct debit operations" ], "wontDo": "Collect without a valid mandate.", "worksWith": [ "payments-operations-specialist" ], "badgeIcon": "Repeat", "sops": [ { "name": "Handle Request for Refund of Unauthorised Incoming Direct Debit at Debtor Bank", "ready": false }, { "name": "Handle Request from Debtor to Debtor Bank for Advance Refusal of Direct Debit Collection", "ready": false }, { "name": "Process Incoming Direct Debit Instruction at Debtor Bank", "ready": false }, { "name": "Process Incoming Direct Debit Reversal at Debtor Bank", "ready": false }, { "name": "Process Internal Direct Debit Request from Creditor at Creditor Bank", "ready": false }, { "name": "Process Outgoing Direct Debit Request from Creditor at Creditor Bank", "ready": false }, { "name": "Process Rejection Message for Outgoing Direct Debit at Creditor Bank", "ready": false }, { "name": "Process Request from Creditor to Creditor Bank for Reversal of Direct Debit Collection", "ready": false }, { "name": "Process Request from Debtor Bank for Refund of Unauthorised Transaction at Creditor Bank", "ready": false }, { "name": "Process Response from Creditor Bank for Refund of Unauthorised Transaction at Debtor Bank", "ready": false }, { "name": "Handle Instruction to Terminate B2B Direct Debits Service at Creditor Bank", "ready": false }, { "name": "Handle Request for Copy of Active Version of Mandate at Debtor Bank", "ready": false }, { "name": "Handle Request to Use Direct Debits as Payment Instrument", "ready": false }, { "name": "Process B2B Direct Debit Mandate Notice from Creditor bank at Debtor Bank", "ready": false }, { "name": "Process Notice of B2B Direct Debit Mandate Amendment from Creditor bank at Debtor Bank", "ready": false }, { "name": "Process Receipt of New Version of Direct Debit Mandate at Debtor Bank", "ready": false }, { "name": "Process Request for Copy of Active Version of Mandate at Creditor Bank", "ready": false }, { "name": "Record Amendment of Direct Debit Mandate at Creditor Bank", "ready": false }, { "name": "Record Direct Debit Mandate at Creditor Bank", "ready": false }, { "name": "EXT Handle Instruction to Terminate B2B Direct Debits Service at Creditor Bank", "ready": false }, { "name": "EXT Handle Request to Use Direct Debits as Payment Instrument", "ready": false }, { "name": "EXT Process B2B Direct Debit Mandate Notice from Creditor Bank at Debtor Bank", "ready": false }, { "name": "EXT Record Core SEPA Direct Debit Mandate at Creditor Bank", "ready": false } ], "sopsReady": 0 }, { "id": "card-services-specialist", "title": "Card Services Specialist", "domain": "banking", "team": "cards", "summary": "Sets up, activates, blocks, replaces and renews cards, and handles card billing and repayments.", "alsoKnownAs": [ "Card operations" ], "wontDo": "Decide disputes or work collections.", "worksWith": [ "card-disputes-analyst", "card-collections-specialist" ], "badgeIcon": "CreditCard", "sops": [ { "name": "Handle Request for Card Activation", "ready": false }, { "name": "Handle Request to Block Card", "ready": false }, { "name": "Handle Request to Replace Card", "ready": false }, { "name": "Process Automatic Card Renewal", "ready": false }, { "name": "Process Prospect Management", "ready": false }, { "name": "Set Up New Card for Card Application", "ready": false }, { "name": "Handle Request for Balance Transfer", "ready": false }, { "name": "Handle Request for Direct Debit Payments", "ready": false }, { "name": "Process Card Billing", "ready": false }, { "name": "Process Direct Debit Payments", "ready": false } ], "sopsReady": 0 }, { "id": "card-disputes-analyst", "title": "Card Disputes Analyst", "domain": "banking", "team": "cards", "summary": "Handles issuer and acquirer chargebacks, information requests, and non-chargeback card disputes.", "alsoKnownAs": [ "Chargeback analyst" ], "wontDo": "Service the cards it rules on.", "worksWith": [ "card-services-specialist" ], "badgeIcon": "MessageCircleWarning", "sops": [ { "name": "Handle Card Chargeback at Issuer", "ready": false }, { "name": "Handle Cards Dispute which Is not Chargeback", "ready": false }, { "name": "Handle Request for Chargeback at Acquirer", "ready": false }, { "name": "Handle Request for Information for Chargeback at Acquirer", "ready": false } ], "sopsReady": 0 }, { "id": "card-collections-specialist", "title": "Card Collections Specialist", "domain": "banking", "team": "cards", "summary": "Reviews card delinquency, works card collections, and reviews collection actions.", "alsoKnownAs": [ "Card collector", "recoveries specialist" ], "wontDo": "Approve write-offs.", "worksWith": [ "card-services-specialist" ], "badgeIcon": "Bell", "sops": [ { "name": "Process Card Account Delinquency Review", "ready": false }, { "name": "Process Card Collection", "ready": false }, { "name": "Process Periodic Review of Collection Actions", "ready": false } ], "sopsReady": 0 }, { "id": "relationship-manager", "title": "Relationship Manager", "domain": "banking", "team": "relationshipSales", "summary": "Plans client relationships, finds opportunities, and takes in loan, credit and pricing requests.", "alsoKnownAs": [ "Commercial banker", "corporate RM" ], "wontDo": "Approve credit or clear KYC.", "worksWith": [ "commercial-credit-analyst", "kyc-onboarding-analyst" ], "badgeIcon": "Handshake", "sops": [ { "name": "Handle Request for Modification of Corporate Loan", "ready": false }, { "name": "Handle Request for Corporate Loan", "ready": false }, { "name": "Conduct Relationship Development Planning", "ready": false }, { "name": "EXT Handle Customer Relationships Case", "ready": false }, { "name": "Develop Opportunity", "ready": false }, { "name": "Perform Customer Product Matching and Selection", "ready": false }, { "name": "Perform Customer Relationship Development Planning", "ready": false }, { "name": "Perform Outbound Customer Upsell Solicitation", "ready": false }, { "name": "Handle Request for Preferential Rates for Corporate Current Account", "ready": false }, { "name": "EXT Handle Request for Preferential Rates for Corporate Current Account", "ready": false }, { "name": "Handle Request for Credit Facility", "ready": false } ], "sopsReady": 0 }, { "id": "kyc-onboarding-analyst", "title": "KYC & Onboarding Analyst", "domain": "banking", "team": "relationshipSales", "summary": "Verifies customers, runs CDD, KYC and other regulatory checks, and clears onboarding.", "alsoKnownAs": [ "Client onboarding analyst", "CDD / AML analyst" ], "wontDo": "Sell to the customers it clears.", "worksWith": [ "relationship-manager", "retail-banking-associate" ], "badgeIcon": "BadgeCheck", "sops": [ { "name": "Initiate Corporate Customer Onboarding for New Customer", "ready": false }, { "name": "Perform Customer Due Diligence Assessment", "ready": false }, { "name": "Perform Regulatory KYC Analysis", "ready": false }, { "name": "Perform other Regulatory Assessments", "ready": false }, { "name": "Verify Completion of Customer Updates", "ready": false }, { "name": "Verify Corporate Customer", "ready": false }, { "name": "Verify Private Banking Customer", "ready": false }, { "name": "Verify Retail Customer", "ready": false }, { "name": "Perform Customer Out of Pattern Behaviour and Identity Verification", "ready": false } ], "sopsReady": 0 }, { "id": "campaign-marketing-manager", "title": "Campaign Marketing Manager", "domain": "banking", "team": "relationshipSales", "summary": "Plans and runs internal, external, retention and upsell campaigns and measures their performance.", "alsoKnownAs": [ "Bank marketing manager" ], "wontDo": "Decide product eligibility.", "worksWith": [ "customer-insights-analyst", "banking-product-manager" ], "badgeIcon": "Sparkles", "sops": [ { "name": "Process Internal Upsell Campaign", "ready": false }, { "name": "Analyse External Campaign Portfolio Performance", "ready": false }, { "name": "Analyse Internal Campaign Portfolio Performance", "ready": false }, { "name": "Develop Advertising Campaign", "ready": false }, { "name": "Develop External Campaign", "ready": false }, { "name": "Execute External Campaign", "ready": false }, { "name": "Execute Interactive Retention Campaign", "ready": false }, { "name": "Execute Internal Campaign", "ready": false }, { "name": "Perform Internal Campaign Development", "ready": false } ], "sopsReady": 0 }, { "id": "customer-insights-analyst", "title": "Customer Insights Analyst", "domain": "banking", "team": "relationshipSales", "summary": "Analyzes competitors, segments, product portfolios and behaviour models, and reports customer insights.", "alsoKnownAs": [ "Marketing analyst", "segment analyst" ], "wontDo": "Change customer data.", "worksWith": [ "campaign-marketing-manager" ], "badgeIcon": "Lightbulb", "sops": [ { "name": "Analyse Competitor Activity", "ready": false }, { "name": "Analyse Customer Segment Performance", "ready": false }, { "name": "Analyse Product Portfolio Performance", "ready": false }, { "name": "Assess Customer Behaviour Model Performance", "ready": false }, { "name": "Create Customer Reports", "ready": false }, { "name": "Develop Customer Insights", "ready": false } ], "sopsReady": 0 }, { "id": "customer-service-representative", "title": "Customer Service Representative", "domain": "banking", "team": "channelsService", "summary": "Opens relationship cases, handles product support and failed self-service, and updates eligibility.", "alsoKnownAs": [ "Contact center agent" ], "wontDo": "Maintain accounts.", "worksWith": [ "channel-operations-manager", "retail-banking-associate" ], "badgeIcon": "Headphones", "sops": [ { "name": "Check Customer Channel Access History and Access Entitlements", "ready": false }, { "name": "Customer Relationship Case Initiation", "ready": false }, { "name": "Handle Failed Self Service Product Application", "ready": false }, { "name": "Handle Request for Product Support", "ready": false }, { "name": "Initiate Customer Relationship Case", "ready": false }, { "name": "Perform Customer Eligibility Profile Update", "ready": false } ], "sopsReady": 0 }, { "id": "channel-operations-manager", "title": "Channel Operations Manager", "domain": "banking", "team": "channelsService", "summary": "Staffs the contact center, manages branch cash and ATMs, and reviews channel performance.", "alsoKnownAs": [ "Branch & contact center operations manager" ], "wontDo": "Access customer accounts.", "worksWith": [ "customer-service-representative" ], "badgeIcon": "Monitor", "sops": [ { "name": "Perform Servicing Root Cause Analysis", "ready": false }, { "name": "Adjust Call Centre Position Assignments", "ready": false }, { "name": "Process Inventory of Cash and Distribution of Cash to Branches", "ready": false }, { "name": "Register Servicing Position in Call Centre", "ready": false }, { "name": "Review ATM Float and Outage", "ready": false }, { "name": "Review Branch Location Performance", "ready": false }, { "name": "Review Call Centre Activity for New Product", "ready": false }, { "name": "Review Use of Products and Services Via eBranch", "ready": false } ], "sopsReady": 0 }, { "id": "wealth-advisor", "title": "Wealth Advisor", "domain": "banking", "team": "wealth", "summary": "Builds investment plans, selects products, reviews performance and rebalances portfolios.", "alsoKnownAs": [ "Financial advisor", "portfolio manager" ], "wontDo": "Settle trades, or recommend outside a client's risk profile.", "worksWith": [ "kyc-onboarding-analyst", "banking-product-manager" ], "badgeIcon": "Diamond", "sops": [ { "name": "Handle Request for Investment Plan", "ready": false }, { "name": "Handle Request for Product Selection", "ready": false }, { "name": "Handle Request for Windfall Investment", "ready": false }, { "name": "Process Internal Customer Upgrade", "ready": false }, { "name": "Process Performance Review", "ready": false }, { "name": "Process Portfolio Rebalancing", "ready": false } ], "sopsReady": 0 }, { "id": "banking-product-manager", "title": "Banking Product Manager", "domain": "banking", "team": "product", "summary": "Designs, bundles, launches, changes and phases out banking products.", "alsoKnownAs": [ "Product & pricing manager" ], "wontDo": "Launch without risk and compliance approval.", "worksWith": [ "campaign-marketing-manager", "customer-insights-analyst" ], "badgeIcon": "Rocket", "sops": [ { "name": "Conduct Customer Centric Product Manufacturing", "ready": false }, { "name": "Change Operational Current Account Product", "ready": false }, { "name": "Create New Product", "ready": false }, { "name": "Create New Sales Product Bundle", "ready": false }, { "name": "Create New Sales Product Single", "ready": false }, { "name": "Launch New Sales Product", "ready": false }, { "name": "Phase Out Sales Product Current Account", "ready": false } ], "sopsReady": 0 } ] }